SC-Cleared Service Desk Analyst | 4-on/4-off Shifts

Vodafone; Farnborough; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Vodafone is seeking a VBSE ENOC Service Desk Analyst in the UK. You’ll be the first point of contact for technical support, manage incidents, and coordinate with specialists to keep mission-critical services running for Vodafone Business customers.

This role requires flexible 37.5-hour shifts, rotational days, and the ability to obtain SC clearance. You’ll develop technical expertise, contribute to improvements, and deliver reliable, high-quality service every day.

Qualifications

• Experience handling tickets, incidents, or escalations in a technical support or service desk.
• Customer-focused mindset with a passion for delivering outstanding service.
• Strong communication across technical and non-technical audiences.
• Ability to maintain documentation and drive improvements.

Responsibilities

• Manage incidents and service requests from triage to resolution with timely updates.
• Coordinate with technical teams during service disruptions to drive swift outcomes.
• Monitor services, identify issues early, and take appropriate action.
• Support incident management activities, including escalations and high-priority events.
• Lead or contribute to incident review calls and ensure alignment on resolutions.
• Maintain accurate knowledge articles and operational records for ongoing learning.
• Analyze incident trends to identify opportunities for service improvements.
• Support CIP/SIP initiatives to improve customer outcomes and efficiency.
• Deliver against service levels with attention to detail and consistency.
• Build strong relationships with customers, stakeholders, and technical teams.

Skills

Ticketing system

Incident management

Customer service

Communication

Problem solving

Documentation

Team collaboration

SC clearance readiness

Tools

Fixed Line Remedy

ITIL 4

Job description

Vodafone is seeking a VBSE ENOC Service Desk Analyst in the UK. You’ll be the first point of contact for technical support, manage incidents, and coordinate with specialists to keep mission-critical services running for Vodafone Business customers.

This role requires flexible 37.5-hour shifts, rotational days, and the ability to obtain SC clearance. You’ll develop technical expertise, contribute to improvements, and deliver reliable, high-quality service every day.