Savings Customer Service Assistant

The Loughborough Building Society; Loughborough; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

25 days holiday + bank holidays

Life assurance 4x salary

Pension with Aviva

Job summary

The Loughborough Building Society is seeking a customer-focused team member for the Savings Team at our head office in Loughborough. You will handle savings discussions with members, process new accounts and amendments, and ensure accurate admin of customer data and payments.

We value learning, flexibility, and accuracy, with duties including regulatory reporting and customer mailings. Enjoy a hybrid working pattern and a supportive, long-standing mutual employer.

Qualifications

• Customer service experience and a proactive approach.
• Strong organizational skills to manage multiple tasks.
• Attention to detail with accurate data handling.

Responsibilities

• Provide excellent customer service to members calling about savings needs.
• Process customer savings requests for new accounts and amendments.
• Ensure accurate administration of customer information and payments.

Skills

Customer service

Organisational skills

Attention to detail

Job description

Type, Location Full-time 36.25hrs, Permanent, Head Office

Team Savings Team

Reporting to The Savings Manager

Company Background

For over 150 years Loughborough Building Society has been helping people buy their homes and save for their future and is proud to have remained an independent, mutual provider of mortgages and savings.

The Loughborough Building Society is an exciting place to work and we’re looking for an individual with high levels of motivation, excellent organisational skills and a "can-do" attitude to join our Savings Team team located at the head office in Loughborough.

About the Role

To provide excellent customer service to members calling us to discuss their savings needs, including when we need to put things right. To process customer savings requests for new accounts and amendments to existing accounts. To be efficient in delivering accurate administration of customer information and payments. Be involved in wider savings team activities to ensure our regulatory reporting and customer mailings are correct. Being open to learn new things and be part of a team who looks for ways we can be even better.

Full job description for the role can be found here .

Behaviours

You must be diligent and well organised with the ability to prioritise tasks based on the needs of the business, which can change on a daily basis so being able to be flexible is also a key attribute. You will deliver on the promises you make to others by getting work right first time every time and not relying on others to take responsibility for you. You should continuously build your own knowledge and experience, acting as a role model for personal development.

What you’ll love about us

• Equal opportunities employer.
• Flexible working – a great work / life balance with our flexible working scheme and Hybrid working patterns.
• Rest and relaxation – 25 days holiday entitlement plus bank holidays
• Life Assurance – 4x salary death in service benefit.
• Employee pension scheme through Aviva with 7% company contributions, increasing to 12% with 5 years complete service.

Closing date for applications is 17 September 2026.