Savings Administration Team Leader (FSA)

Page Personnel; Basingstoke; On-site; GBP 34,000 - 37,000; Full time

Job summary

Join a leading financial services company as a Savings Administration Team Leader, where you'll manage a team to ensure exceptional customer service and operational excellence. You'll oversee savings account processing, provide mentorship, and drive efficiency through process improvements. This role offers a competitive salary, annual bonus, generous pension scheme, and ample opportunities for professional growth.

Benefits

Annual performance bonus of up to 10%

Generous contributory pension scheme

Life assurance coverage

25 days of annual leave

Qualifications

• Proven leadership experience in financial services.
• Experience as a people leader in a FSA regulated environment is essential.
• Strong knowledge of savings products and regulatory requirements.

Responsibilities

• Lead and manage the savings administration team.
• Ensure compliance with regulatory requirements.
• Provide training and mentoring to team members.

Skills

Leadership

Customer Service

Communication

Organizational Skills

Tools

Savings Administration Software

Job description

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Savings Administration Team Leader (FSA), Basingstoke

Client: Page Personnel

Location: Basingstoke

Job Category: Other

EU work permit required: Yes

Job Reference: c1ffc43ced68

Job Views: 8

Posted: 22.06.2025

Expiry Date: 06.08.2025

Job Description:

• A leading Financial Services business
• An opportunity to lead a team and ensure customer service excellence

About Our Client

This opportunity is with a medium-sized organisation in the financial services industry, known for its focus on providing tailored solutions and high standards in customer service. The company is committed to fostering a professional environment that supports career growth and operational success.

Job Responsibilities

• Lead and manage the savings administration team to meet performance objectives and service standards.
• Oversee the accurate and timely processing of savings account transactions and customer requests.
• Ensure compliance with regulatory requirements and company policies within all team activities.
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
• Provide training and mentoring to team members to support their development and performance.
• Prepare and deliver regular reports on team performance and key metrics to senior management.
• Collaborate with other departments to resolve issues and improve cross-functional processes.
• Act as a point of escalation for complex customer queries or complaints.

The Successful Applicant

The ideal candidate should have:

• Proven leadership experience within the financial services industry.
• Previous experience as a people leader in a FSA regulated environment – both are 100% essential.
• Strong knowledge of savings products, processes, and regulatory requirements.
• Excellent organizational skills and attention to detail.
• Effective communication and interpersonal skills to motivate and lead a team.
• A commitment to outstanding customer service and operational efficiency.
• Proficiency in relevant software and systems for savings administration.

What's on Offer

• Competitive salary, estimated at £34,000 - £37,000 per year.
• Annual performance bonus of up to 10% of base salary.
• Generous contributory pension scheme through Hargreaves Lansdown.
• Life assurance coverage and 25 days of annual leave.
• Permanent role based in London with opportunities for professional growth.

If you are seeking a rewarding role as a Savings Administration Team Leader in the financial services sector, we encourage you to apply.