Savings Administration Team Leader

Michael Page (UK); Basingstoke; On-site; GBP 34,000 - 37,000; Full time

Job summary

A leading financial services company is seeking a Savings Administration Team Leader. The role involves managing a team to enhance customer service and operational efficiency, with responsibilities in compliance and training. Competitive salary and professional growth opportunities are offered in a supportive environment.

Benefits

Competitive salary

Annual performance-related bonus

Generous contributory pension scheme

Life assurance coverage

25 days of annual leave

Qualifications

• Proven experience in a leadership role within the financial services industry.
• Worked in an FSA regulated environment.
• Strong knowledge of savings products and processes.

Responsibilities

• Lead and manage the savings administration team.
• Oversee processing of savings account transactions.
• Ensure compliance with regulatory requirements.

Skills

Leadership

Communication

Organizational skills

Customer service

Attention to detail

Job description

• A leading Financial Services business
• An opportunity to lead a team and ensure customer service excellence

About Our Client

This opportunity is with a medium-sized organisation in the financial services industry, known for its focus on providing tailored solutions and high standards in customer service. The company is committed to fostering a professional environment that supports career growth and operational success.

Job Description

• Lead and manage the savings administration team to meet performance objectives and service standards.
• Oversee the accurate and timely processing of savings account transactions and customer requests.
• Ensure compliance with regulatory requirements and company policies within all team activities.
• Identify and implement process improvements to enhance operational efficiency and customer satisfaction.
• Provide training and mentoring to team members to support their development and performance.
• Prepare and deliver regular reports on team performance and key metrics to senior management.
• Collaborate with other departments to resolve issues and improve cross-functional processes.
• Act as a point of escalation for complex customer queries or complaints.

The Successful Applicant

A successful Savings Administration Team Leader should have:

• Proven experience in a leadership role within the financial services industry.
• You must have been a people leader in a previous role and must also have worked in a FSA regulated environment in the past - Both 100% essential
• Strong knowledge of savings products, processes, and regulatory requirements.
• Excellent organisational skills and attention to detail.
• Effective communication and interpersonal abilities to lead and motivate a team.
• A commitment to providing outstanding customer service and operational efficiency.
• Proficiency in using relevant software and systems for managing savings administration tasks.

What's on Offer

• Competitive salary, estimated at £34,000 - £37,000 per annum.
• Annual performance-related bonus of up to 10% of base salary.
• Generous contributory pension scheme through Hargreaves Lansdown.
• Life assurance coverage and 25 days of annual leave.
• Permanent position based in London, offering opportunities for professional growth.

If you are looking for a rewarding role as a Savings Administration Team Leader in the financial services sector, we encourage you to apply to