Saturday Assistant | Bath

Knight Frank Services Company Limited; Bath; On-site; GBP 4,200 - 6,200; Full time

Benefits offered by this job

On-site parking

Job summary

Knight Frank is seeking a Saturday Office Assistant for our Bath Sales Office. This role covers answering calls, welcoming clients, registering applicants and coordinating property viewings, all while delivering outstanding customer service and a personal touch. Parking is provided on site.

The successful candidate will have client-facing experience, strong communication skills, and the ability to work independently in a fast-paced environment, with solid MS Office knowledge.

Qualifications

• Previous experience in a client-facing role.
• A proactive, confident, and customer-focused approach.
• Comprehensive knowledge of Microsoft applications and basic IT skills.
• Strong written and verbal communication skills.
• The ability to work independently and unsupervised in a fast-paced environment.

Responsibilities

• Acting as a professional brand ambassador for the office
• Welcoming and managing walk-ins
• Answering phones, dealing with enquiries and arranging viewings
• Registering new applicants and matching them to suitable available properties
• Communicating fully with all parties involved to ensure that bookings are managed in an efficient and professional manner
• The ability to speak confidently and knowledgeably about the office property list and the local area
• Supporting the viewing team
• Providing comprehensive and detailed feedback to the wider team post shift
• Being a key-holder
• Attending mandatory online training to support this role

Skills

Client-facing experience

Microsoft Office

Communication skills

Independence

Tools

Microsoft Office Suite

Job description

Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients’ unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors – both emerging and established – we are dedicated to meeting and exceeding their property goals. A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated. In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart here.

About The Role

Knight Frank is looking to hire a Saturday Office Assistant based in our Bath Sales Office.

Role: We are looking for a Saturday office assistant to provide exceptional support to our clients. The role is based in our Bath Sales Office. between the hours of 9am and 2pm. You will be responsible for answering telephone calls, registering clients, arranging viewings, welcoming clients who visit the office and discussing details of properties, all whilst delivering an outstanding level of customer service. You will enjoy using a personal approach to ensure our customers have a positive, valuable and seamless experience. Parking will be provided on site.

Responsibilities

• Acting as a professional brand ambassador for the office
• Welcoming and managing walk-ins
• Answering phones, dealing with enquiries and arranging viewings
• Registering new applicants and matching them to suitable available properties
• Communicating fully with all parties involved to ensure that bookings are managed in an efficient and professional manner
• The ability to speak confidently and knowledgeably about the office property list and the local area
• Supporting the viewing team
• Providing comprehensive and detailed feedback to the wider team post shift
• Being a key-holder
• Attending mandatory online training to support this role

Key Requirements

• Previous experience in a client-facing role.
• A proactive, confident, and customer-focused approach
• Comprehensive knowledge of Microsoft applications and basic IT skills.
• Strong written and verbal communication skills.
• The ability to work independently and unsupervised in a fast-paced environment.

Competitive salary

Your trusted partners in property.

We work responsibly in partnership to enhance people’s lives and environments. Founded in 1896 and headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies.