SAP Service Delivery Manager - Location Flexible

JR United Kingdom; Derby; Hybrid; GBP 50,000 - 85,000; Full time

Job summary

A leading company is seeking a skilled SAP Service Delivery Manager to oversee the delivery and support of SAP services across its customer base. This role demands a background in SAP modules and ITIL-based service management while ensuring high levels of customer satisfaction and operational efficiency.

Benefits

Competitive salary and benefits package

Supportive and inclusive company culture

Career growth and training opportunities

Opportunity to work with cutting-edge SAP technologies

Qualifications

• 7+ years experience in SAP service management required.
• Proven experience managing SAP systems like ECC and S/4HANA.
• PMP, ITIL, or SAP certifications are a plus.

Responsibilities

• Ensure timely delivery of SAP services meeting SLAs and KPIs.
• Act as main contact for SAP support teams and business units.
• Oversee resolution of SAP incidents and ensure compliance.

Skills

Stakeholder Engagement

Service Management

Incident Management

Vendor Management

ITIL Practices

Education

Bachelor's degree in Information Technology

Job description

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Client:

retailsolutions UK

Location:

derby, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title: SAP Service Delivery Manager

Location: UK Nationwide

Department: SAP Application Management Services

Reports To: Head of Support

Employment Type: Full-Time

Job Overview:

We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support.

Key Responsibilities:

Service Delivery Oversight

• Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs.

Stakeholder Management

• Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction.

Incident & Problem Management

• Oversee resolution of SAP-related incidents and problems, ensuring root cause analysis and continuous improvement.

Change & Release Management

• Coordinate SAP change requests, patches, and upgrades while minimizing disruption to business operations.
• Manage SAP service providers, ensuring contractual compliance, performance, and value delivery.

Compliance & Security

• Ensure SAP systems comply with internal policies, industry standards, and regulatory requirements.
• Drive initiatives to optimize SAP operations, enhance automation, and improve end-user experience.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 7+ years of experience in SAP service management or a related role.
• Proven experience managing SAP systems (ECC, S/4HANA, etc.) and related services.
• Strong knowledge of ITIL practices and service management frameworks.
• Excellent communication, organizational, and leadership skills.
• Experience with vendor management.
• PMP, ITIL, or SAP certifications are a plus.

Preferred Skills:

• Familiarity with agile and DevOps principles.
• Ability to manage multi-site or global SAP operations.
• Experience in retail sector.

Why Join Us?

• Opportunity to work with cutting-edge SAP technologies.
• Supportive and inclusive company culture.
• Competitive salary and benefits package.
• Career growth and training opportunities.