SAP Service Delivery Manager - Location Flexible

JR United Kingdom; Manchester; Hybrid; GBP 60,000 - 85,000; Full time

Job summary

A leading company in the retail industry is seeking a highly skilled SAP Service Delivery Manager to lead the delivery and support of SAP systems. This role involves ensuring operational efficiency, managing stakeholder relations, and driving service excellence across their customer base. With a focus on quality service transitions for key projects, the ideal candidate will possess extensive experience in SAP service management and ITIL practices, backed by strong leadership and communication skills.

Benefits

Competitive salary and benefits package

Career growth and training opportunities

Supportive and inclusive company culture

Qualifications

• 7+ years of experience in SAP service management or related role.
• Proven experience managing SAP systems (ECC, S/4HANA).
• Strong knowledge of ITIL practices and service management frameworks.

Responsibilities

• Ensure timely delivery of SAP services meeting SLAs and KPIs.
• Coordinate SAP change requests and manage SAP service providers.
• Oversee resolution of SAP-related incidents and ensure compliance.

Skills

Leadership

Communication

Organizational Skills

Stakeholder Engagement

Problem Solving

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Job description

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SAP Service Delivery Manager - Location Flexible, manchester

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Client:

retailsolutions UK

Location:

manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title: SAP Service Delivery Manager

Location: UK Nationwide

Department: SAP Application Management Services

Reports To: Head of Support

Employment Type: Full-Time

Job Overview:

We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement.In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support.

Key Responsibilities:

Service Delivery Oversight

• Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs.

Stakeholder Management

• Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction.

Incident & Problem Management

• Oversee resolution of SAP-related incidents and problems, ensuring root cause analysis and continuous improvement.

Change & Release Management

• Coordinate SAP change requests, patches, and upgrades while minimizing disruption to business operations.
• Manage SAP service providers, ensuring contractual compliance, performance, and value delivery.

Compliance & Security

• Ensure SAP systems comply with internal policies, industry standards, and regulatory requirements.
• Drive initiatives to optimize SAP operations, enhance automation, and improve end-user experience.

Qualifications & Experience:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 7+ years of experience in SAP service management or a related role.
• Proven experience managing SAP systems (ECC, S/4HANA, etc.) and related services.
• Strong knowledge of ITIL practices and service management frameworks.
• Excellent communication, organizational, and leadership skills.
• Experience with vendor management.
• PMP, ITIL, or SAP certifications are a plus.

Preferred Skills:

• Familiarity with agile and DevOps principles.
• Ability to manage multi-site or global SAP operations.
• Experience in retail sector.

Why Join Us?

• Opportunity to work with cutting-edge SAP technologies.
• Supportive and inclusive company culture.
• Competitive salary and benefits package.
• Career growth and training opportunities.