SAP Primary Support Engineer

Support Revolution; United Kingdom; Remote; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Fully Remote Model

Generous Annual Leave

Birthday Leave

Company Pension Scheme

Perkbox Perks

Job summary

Support Revolution is seeking an experienced SAP Primary Support Engineer to own end-to-end SAP cases, combining ABAP expertise with strong functional SAP knowledge to investigate issues and deliver effective solutions.

You will work closely with customers and delivery teams to ensure SAP environments are reliable, efficient and continually improving, while staying ahead of SAP innovations and trends.

Qualifications

• 8+ years of SAP functional experience across modules SD, FICO, HR/Payroll, WM, BW and/or MM.
• Strong hands-on SAP ABAP experience with understanding of technical SAP environments.
• Proven ability to investigate, diagnose and resolve complex SAP issues.
• Strong SAP configuration and troubleshooting skills.
• Experience working across technical and functional teams to deliver solutions.

Responsibilities

• Own & solve SAP cases across multiple modules, investigating issues and delivering fixes.
• Configure, troubleshoot and optimise SAP solutions for reliable performance.
• Build client relationships and communicate solutions clearly.
• Deliver quality solutions with SLAs and validate fixes with delivery teams.
• Drive continuous improvement by identifying recurring issues and preventive measures.
• Stay updated on SAP innovations and apply them to client solutions.
• Share knowledge and best practices across the SAP practice.

Skills

ABAP

SD Module

FICO Module

HR/Payroll Module

Problem solving

Client communication

Ownership of cases

Cross-functional teamwork

Job description

SAP Primary Support Engineer

Keep critical SAP systems running. Solve complex challenges. Make a real impact.

About the role:

We’re growing, and we’re looking for an experienced SAP Primary Support Engineer to join our growing SAP practice and play a key role in supporting mission-critical SAP environments for our clients.

This is more than a traditional support role. You’ll take end-to-end ownership of SAP cases, combining your technical ABAP expertise with strong functional SAP knowledge to investigate issues, identify root causes and deliver effective solutions.

You’ll work closely with customers, delivery teams and technical specialists, helping ensure their SAP environments remain reliable, efficient and continually improving.

What you’ll be doing:

• Own & solve SAP cases: Provide expert SAP support across modules such as SD, FICO, HR/Payroll, WM, BW and/or MM, investigating issues, identifying root causes and delivering effective solutions
• Configure & optimise: Troubleshoot, configure and optimise SAP solutions, ensuring reliable performance and a great user experience
• Build client relationships: Act as a trusted point of contact, bridge technical and business teams, lead client discussions and communicate solutions clearly
• Deliver quality solutions: Work with SAP delivery and development teams to implement, test and validate fixes while meeting agreed SLAs and quality standards
• Drive continuous improvement: Identify recurring issues, recommend preventative measures and implement improvements that enhance system functionality and client experience
• Stay ahead of SAP innovation: Keep up to date with SAP releases, best practices, industry trends and emerging technologies, including AI, and apply these to client solutions
• Share knowledge: Contribute technical insights, best practices and lessons learned across the SAP practice.

What we’re looking for:

We’re looking for an experienced SAP professional who combines strong functional and technical capability with a customer-first mindset.

You’ll ideally bring:

• 8+ years of SAP functional experience, with strong expertise in one or more SAP modules such as SD, FICO, HR/Payroll, WM, BW and/or MM
• Strong hands‑on SAP ABAP experience and a good understanding of technical SAP environments
• Proven experience investigating, diagnosing and resolving complex SAP issues
• Strong SAP configuration and troubleshooting skills
• Experience working across technical and functional teams to deliver effective solutions
• Excellent analytical and problem‑solving skills, with the ability to identify root causes and develop practical solutions
• Strong communication skills and confidence working directly with clients and business stakeholders
• A proven ability to take ownership of cases and drive issues through to resolution while meeting SLAs
• A collaborative mindset with a willingness to share knowledge and support team development
• A continuous improvement mindset, with an interest in SAP innovation, AI and emerging technologies.

SAP never stands still, and neither do we.

We’re looking for someone who enjoys solving complex challenges, building trusted client relationships and staying ahead of new technology and innovation.

If this sounds like you, we’d love to hear from you!

Interview process:

Our hiring process is designed to be efficient and transparent. Here’s what to expect:

1. Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
2. Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
3. Team Interview – Get to meet with other team members, dive into the exciting projects you’ll be working on, and experience the collaborative energy that drives our success!
4. Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Benefits and perks:

We offer a competitive salary and a comprehensive benefits package, including

• Competitive Salary: We value your hard work with a competitive package to be discussed from the very first conversation
• Generous Annual Leave: Take plenty of time to recharge with 33 days holiday, inclusive of bank holidays, plus extra days as you grow with us
• Annual Leave Purchase Scheme: Need more time to relax? Purchase up to 5 additional days leave per annum
• Birthday Leave: Your birthday is yours – take the day off and enjoy it your way
• Length of Service Rewards: Enjoy rewards like bonuses, extra leave, and paid sabbaticals for your dedication
• Company Pension Scheme: Secure your future with our Company pension scheme
• Perkbox Perks: Treat yourself with discounts, cashback, and wellness benefits
• Fully Remote Model: Enjoy the flexibility of working 100% remotely, from wherever you are in the UK - no office required!
• Employee Wellbeing: We’ve got your back with EAP, eye tests, flu vouchers, and excellent sick pay if you’re ever unwell
• Personal Development: We invest in you with tailored training and career growth
• Employee Referral Scheme: Get rewarded for bringing great talent to our team.

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth.

If you’re ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution!

For more details, click here.