Sample Administrator

AHK Group Ltd; Knowsley; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Pension

Life assurance

Employee assistance programme

Job summary

Alfred H Knight has an exciting opportunity for a Sample Administrator to join our team here in Liverpool, UK. The department focuses on providing prompt, accurate information relating to analysis and dispatch requests to support customers’ commercial transactions.

You will be involved in end-to-end processes, including quotation, appointment acknowledgment, internal and external communication, and ensuring appropriate services are provided with timely reporting of results.

Qualifications

• GCSE ‘C’ or above in Science, Maths and English.
• Maintain confidentiality.
• Right first time and continuous improvement mindset.
• Good interpersonal skills; able to communicate (verbally/written) and liaise professionally.
• Good self-organisation and self-motivation.
• Ability to use processes already set down as well as identify opportunities for improvement.
• Ability to demonstrate good literacy and numeracy skills.
• Adaptable.
• Excellent attention to detail.
• Ability to work with minimum supervision.
• Excellent time keeping.
• Effective leadership skills.
• Ability to motivate others.

Responsibilities

• Support end-to-end sample processing for analysis or dispatch.
• Coordinate with internal departments and external clients to ensure timely and accurate service.
• Provide proactive guidance and information to clients to facilitate commercial transactions.

Job description

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for a Sample Administrator to join our team here in Liverpool, UK.

The department aims to provide the Company’s customer base with prompt, accurate and timely information relating to analysis and dispatch requests. With a keen focus on customer service, the department seeks to ensure the client receives proactive guidance and information that facilitates their commercial transaction via the prompt processing of samples for either analysis or dispatch and the reporting of accurate results.

The end-to-end process involves the quotation of services, acknowledgement of appointment, facilitating internal communication with other departments and external communication with AHK’s clients to ensure the most appropriate services are provided.

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight you will need to display the following:

REQUIRED KNOWLEDGE AND WORK EXPERIENCE

Essential

• Ability to maintain confidentiality.
• Demonstrates both a right first time and continuous improvement mindset.
• Good interpersonal skills; able to communicate (verbally/written) and liaise professionally.
• Good self-organisation and self-motivation.
• Ability to use processes already set down as well as identify opportunities for improvement.
• Ability to demonstrate good literacy and numeracy skills.
• Adaptable.
• Excellent attention to detail.
• Ability to work with minimum supervision.
• Excellent time keeping.
• Effective leadership skills.
• Ability to motivate others.

Required Competencies

• To act in a professional manner with an awareness of current working situations.
• Aim to get things done well, set and meet challenging goals, create own measures of excellence and constantly seek ways of improving performance and quality of work.
• Communicate clearly and persuasively, verbally or in writing.
• Actively embrace change and challenge the norm.
• Develop positive relationships with colleagues.

Required Work Experience

• Similar administration experience.

Required Qualifications

• GCSE ‘C’ or above in Science, Maths and English.

BENEFITS

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.