Salesforce Technical Architect - Service Cloud & Agentforce

Focus on SAP; West Yorkshire; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

Focus on SAP is seeking a Salesforce Service Cloud & Agentforce Technical Architect for a major enterprise customer service transformation. This senior role combines hands-on Salesforce expertise with Azure DevOps, CI/CD, trunk-based development and robust release governance to deliver scalable, secure solutions.

You will own the target-state Salesforce architecture, guide solution design through build, testing and production readiness, and mentor teams to maintain high standards of security and

Qualifications

• 10+ years overall IT experience, 6+ years hands-on Salesforce
• Expert-level Service Cloud architecture and implementation
• Strong agentforce expertise and service workflows
• Strong data modelling and enterprise integration knowledge

Responsibilities

• Own end-to-end technical architecture across Salesforce Service Cloud and Agentforce
• Define target-state architecture including integration, security, data and environments
• Lead implementation across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, AI
• Define DevOps strategy across Azure DevOps, Salesforce DX, Git and CI/CD
• Establish Trunk-Based Development, PR governance, quality gates, versioning and rollback
• Govern deployment tooling including Copado, Gearset or equivalent Salesforce DevOps platforms
• Mentor technical leads and developers; ensure release readiness and production deployment

Skills

Salesforce Service Cloud architecture

Agentforce expertise

Apex, LWC, Flows, APIs

Azure DevOps

CI/CD automation

Copado/Gearset

DevSecOps & security governance

Technical leadership

Stakeholder management

Mentoring

Tools

Salesforce DX

Git

Gearset

Copado

Azure DevOps

Job description

Position: Salesforce Technical Architect - Service Cloud & Agentforce

Employment Type: Contract

Start: ASAP(August/September 2026)

Duration: 12 Months

Location: West Yorkshire, UK – Hybrid (1–3 days per week onsite, with the remainder working remotely)

Language(s): English

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Client – Partnered with a global leader in digital transformation and IT services, working with some of the world’s largest organisations. The business delivers complex technology transformation programmes that require innovation, collaboration and thought leadership.

Role – We are seeking an experienced Salesforce Service Cloud & Agentforce Technical Architect to lead the technical architecture for a major enterprise customer service transformation programme.

This senior, hands‑on role combines Salesforce Service Cloud and Agentforce architecture with Azure DevOps, CI/CD, Trunk-Based Development, enterprise integration and release governance.

You will own the target‑state Salesforce architecture, providing technical leadership from solution design through build, testing, automated deployment and production readiness, while ensuring solutions are scalable, secure and aligned with enterprise engineering standards.

Key Responsibilities:

• Service Cloud & Agentforce Architecture
  • Own end-to-end technical architecture across Salesforce Service Cloud and Agentforce, defining target-state application, integration, security, data and environment architecture.
  • Architect Service Cloud solutions across Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted customer service.
  • Lead Agentforce architecture across agents, topics, actions, prompts, grounding, orchestration, workflows, escalation and human hand-off.
• DevOps, CI/CD & Engineering
  • Define Salesforce DevOps strategy across Azure DevOps, Salesforce DX, Git and CI/CD, including environment management, release governance and deployment automation.
  • Establish Trunk-Based Development, pull-request governance, automated quality gates, versioning and rollback strategies.
  • Govern deployment tooling including Copado, Gearset or equivalent Salesforce DevOps platforms.
• Technical Leadership & Governance
  • Govern technical designs, integrations, code quality, test automation, security and release readiness throughout the delivery lifecycle.
  • Ensure architecture meets requirements across performance, resilience, security, observability, compliance, maintainability and Salesforce platform limits.
  • Mentor technical leads and developers, resolving complex design challenges and supporting cutover, production deployment and post-release assurance.

Key Skills:

• Extensive enterprise technology experience, ideally 10+ years overall with 6+ years hands‑on Salesforce, including expert‑level Salesforce Service Cloud architecture and implementation.
• Strong hands‑on Agentforce expertise covering agent configuration, prompts, actions, topics, grounding, orchestration and service workflows.
• Deep Salesforce technical knowledge across Apex, Lightning Web Components (LWC), Flows, Platform Events, REST/SOAP APIs, data modelling and enterprise integration patterns.
• Strong Azure DevOps experience across Boards, Repos, Pipelines, Test Plans, release management and deployment governance.
• Proven expertise in Trunk-Based Development and CI/CD automation, including quality gates, release approvals, environment management, versioning and rollback.
• Hands‑on experience with Salesforce DX, Git and Copado/Gearset, alongside strong knowledge of DevSecOps, Salesforce security, permissions, sharing, compliance and platform governance.
• Strong technical leadership, architecture governance and stakeholder management skills, with the ability to guide distributed technical teams and influence complex solution decisions.

Applicants must be a UK resident and holds a valid right to work status.