Salesforce Solution Architect - Retail/Manufacturing

NTT America, Inc.; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Flexible work options

Disability Confident Committed

Job summary

NTT America, Inc. seeks a Salesforce Solution Architect with Marketing Cloud exposure to join its Salesforce Architecture and Innovation team.

You will engage with senior stakeholders, design scalable solutions across Marketing Cloud, Service Cloud, Loyalty Management, and Data 360, and lead multi-workstream architecture for retail clients. The role emphasizes governance, security, and pre‑sales support, with a focus on delivering measurable ROI and customer engagement improvements in

Qualifications

• 15+ years of experience in consulting and architecture leadership within Retail/Manufacturing.

Responsibilities

• Strategic advisory for senior stakeholders on Salesforce marketing products and platforms.
• Translate business needs into scalable Salesforce Marketing Cloud/Service Cloud solutions.
• Lead architecture alignment across workstreams and oversee major implementations.

Job description

The team you’ll be working with:

As part of our continuous growth, we are seeking an exceptional Salesforce Solution Architect with exposure to Marketing Cloud to join our Salesforce Architecture and Innovation team, focusing on prestigious clients in the Manufacturing/Retail Industry.

The Salesforce Solution Architect acts as a strategic advisor and expert on Salesforce marketing products and platforms, engaging directly with senior stakeholders while collaborating closely with enterprise architects, marketing leaders, and business users. In this role, you’ll provide authoritative guidance and best practices across critical areas including marketing automation architecture, customer data platforms, omnichannel personalization, performance optimization, and governance frameworks.

This is a project leadership position where you’ll shape transformative Salesforce solutions for retail clients, ensuring that technical decisions align with both organizational strategy and customer engagement objectives. You’ll be instrumental in driving digital transformation initiatives that modernize customer experiences, enhance marketing effectiveness, build customer loyalty, and deliver measurable ROI across retail channels.

What you’ll be doing:

• Strategic Advisory: Serve as the go-to Salesforce expert for key stakeholders, providing guidance on platform capabilities, architecture patterns, and best practices
• Solution Design: Translate complex business and technical requirements into scalable, well-architected solutions leveraging Marketing Cloud, Service Cloud, Loyalty Management, Data 360, Sales Cloud, Manufacturing Cloud and similar emerging technologies
• Architecture Leadership: Lead architecture alignment across multiple workstreams, coordinate with enterprise architects, and oversee technical direction for major implementations
• Risk Management: Identify and mitigate solution risks, technical debt, and design assumptions while assessing business impact
• Stakeholder Engagement: Build strong relationships with executive teams, project managers, and technical leads to drive successful outcomes
• Pre-Sales Support: Develop compelling proposals including target architectures, security strategies, integration approaches, and implementation roadmaps
• Team Development: Mentor diverse teams on technical excellence, communication strategies, and executive influence
• Knowledge Leadership: Contribute to internal growth through thought leadership, knowledge‑sharing initiatives, and strategic asset development

What experience you’ll bring:

Stakeholder Management

• Proven ability to engage with senior stakeholders
• Strategic alignment of technical decisions with long‑term business vision
• Strong presentation, communication, and facilitation capabilities
• Experience leading design sessions and articulating trade‑offs between options

Salesforce Solution Architecture

• 15+ years of experience in consulting and architecture roles, with demonstrated leadership in driving digital transformations within the Retail / Manufacturing Sector.
• Deep understanding of Salesforce platform with a focus on customer loyalty and engagement including at least three of the following (and willingness to learn in other areas):
• Manufacturing Cloud,
• Service Cloud,
• Marketing Cloud,
• Loyalty Management,
• Data 360 (fka Data Cloud),
• Experience Cloud
• Sales Cloud
• Provide clear recommendations on solution approaches, architectural patterns, and design trade‑offs.
• Review and quality‑assure design artefacts for completeness and compliance
• Relevant Salesforce certifications related to the above technologies,
• Salesforce architecture certifications such as Salesforce Application Architect are highly desirable.

Integration Patterns & APIs

• Knowledge of Salesforce integration patterns including APIs, Platform Events, and best practices for secure, scalable integrations
• Exposure to MuleSoft Integration Architecture is highly desirable.
• Exposure to Azure Platform Architecture is highly desirable

Governance & Security

• Solution Governance: Familiarity with design governance frameworks, including reviewing High-Level Designs, Design Decision Logs, and Technical Debt registers
• Security & Compliance: Understanding of Salesforce security model (roles, profiles, sharing rules) and compliance considerations (GDPR, data residency)
• Ability to design secure solutions for enterprise environments
• Familiarity with other cloud platforms (e.g., AWS)

Development & Methodology

• End-to-end Salesforce platform implementation experience (hands‑on development experience a plus)
• Extensive experience with Agile, Scrum, and Waterfall methodologies
• Ability to design secure, scalable solutions for enterprise environments

Personal Attributes

• Proactive: Anticipate challenges and propose solutions before issues escalat
• Active Listener: Deeply understand stakeholder concerns before advising
• Influential: Guide discussions towards best practices while respecting diverse viewpoints
• Problem‑Solver: Focus on solutions rather than dwelling on obstacles
• Resilient: Maintain positivity under pressure and when facing competing priorities
• Thought Leader: Clearly express compelling points of view (POVs) on relevant topics, steering teams and stakeholders toward innovative and successful outcomes.
• Rapid Learner: Quickly master new technologies and guide teams in adopting emerging solutions

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, andcontinuous learning for all our people. This approach fosters collaboration, well-being,growth, and agility, leading to a more diverse, innovative, and competitiveorganisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

What we’ll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer - we want to see every candidate performing at their best throughout the job application and interview process, if you require any reasonable adjustments during the recruitment process, please let us know and we look forward to hearing from you.