Salesforce QA/Test Lead

RELX Group; Oxford; On-site; GBP 75,000 - 100,000; Full time

Benefits offered by this job

Flexible working hours

Pension plan

Home/office/commuting allowance

Sabbatical leave

Parental leave

Employee discounts

Job summary

RELX Group seeks a Salesforce QA Lead to guide testing across global teams, ensuring a functionally sound Salesforce deployment and user-focused test plans. You will document tests, support UAT, and align testing with development objectives while applying advanced Salesforce principles.

The role emphasizes collaboration with business stakeholders, strong documentation, and continuous improvement within an Agile framework. Excellent communication and problem-solving are essential.

Qualifications

• Degree in Computer Science, Software Engineering, MIS, or related field preferred.
• Salesforce Advanced QA Lead certification preferred.
• Salesforce Platform App Builder certification preferred.

Responsibilities

• Direct engagement with user groups and technical teams to execute development-related testing and user engagement during test phases.
• Collaborate with development and business teams to validate requirements feasibility within the product structure.
• Develop and document test plans, strategies, test cases, and testing matrices.

Skills

Salesforce testing

UAT support

Agile / Scrum

Stakeholder communication

Test planning

Issue resolution

Education

Degree in Computer Science / Software Engineering / MIS

Salesforce Advanced QA Lead certification

Salesforce Platform App Builder certification

Tools

Salesforce tools

Test automation concepts

Job description

The Salesforce QA Lead engages directly with global, multi-functional teams to provide technical testing in support of strategic development and enhancement of the Customer Relationship Management application (Salesforce). This includes, but is not limited to, direct engagement with technical and end-user teams, assessment and advancement of complementary Salesforce release and test automation technologies, and alignment to overarching Salesforce Operations development objectives. The Salesforce QA Lead acts as the business-facing Subject Matter Expert for the Salesforce technology stack during the development test cycle; primary responsibilities include end-user documentation of test plans and procedures, evaluating business requirements in relation to testing approach, stakeholder support during UAT and various phases of the development and testing lifecycle, and execution of required test plans. The primary objective of this role is to ensure that Elsevier has a functionally sound and stable Salesforce deployment, and that the desired level of business support is being achieved in test-related phases of development.,

• Work directly with various user groups and technical development teams; direct accountability for execution of development-related testing and end-user engagement during test phases; ensure projects delivered are on time and free of defects.
• Work closely with development and business teams to ensure defined requirements are feasible based upon current product structure.
• Provide system and business process expertise when scoping test plans in relation to development requirements.
• When developing test plans, review solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose, user-focused development
• Demonstrable growth mindset; enthusiastic about learning new technologies quickly and applying the gained knowledge to improve the development and test cycles.
• Determination and application of testing methodology/methodologies to ensure overarching quality on a vast range of projects
• Develops strong documentation that proves the quality of solutions under review; this documentation includes but is not limited to test plans, test strategies, test cases and/or testing matrix.
• Applies advanced Salesforce technical principles and concepts; contributes to the development of new principles and concepts.
• Testing in relation to new integrations and existing integration troubleshooting
• Works under consultative direction toward predetermined long-range goals and objectives; work checked through consultation and agreement with business stakeholders more often than by formal review of superior. Degree in Computer Science, Software Engineering, MIS, or related field preferred
• 4+ years of previous testing experience with Salesforce.
• Salesforce Certified Advanced QA Lead certification preferred.
• Salesforce Certified Platform App Builder certification preferred.
• Scrum / Agile software development methodology experience.
• Ability to analyse and evaluate projects to determine the best test approach/methodology.
• Experience implementing or working within newly implemented Salesforce Orgs preferred.
• Strong understanding of how to build and support highly scalable and reliable solutions on the Salesforce Platform
• Proven ability to identify and resolve complex and ambiguous technical issues.
• Demonstrated test lead success with at least one large Salesforce Org
• Understanding of UI design principles and best practices
• Communication skills for both a technical and business audience
• Ability to deal with and balance multiple priorities.
• Ability to deal with ambiguity and rapid change. A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world., RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
• Comprehensive Pension Plan
• Home, office, or commuting allowance.
• Generous vacation entitlement and option for sabbatical leave
• Maternity, Paternity, Adoption and Family Care leave
• Flexible working hours
• Personal Choice budget
• Internal communities and networks
• Various employee discounts
• Recruitment introduction reward
• Employee Assistance Program (global)

About the business - A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.