Salesforce QA/Test Lead

LexisNexis Risk Solutions; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Pension Plan

Home/office/commuting allowance

Generous vacation entitlement

Flexible working hours

Personal Choice budget

Employee discounts

Job summary

Elsevier in London is seeking a Salesforce QA Lead to drive testing strategy and ensure high-quality Salesforce deployments across global teams. You will own test plans, automate where possible, and partner with product, development and end-users to deliver reliable CRM solutions.

The role requires strong QA leadership, 4+ years in Salesforce testing, Agile experience, and the ability to communicate technical concepts to a business audience while mentoring junior testers in a fast-paced

Qualifications

• Degree in Computer Science, Software Engineering, MIS, or related field preferred.
• 4+ years of Salesforce testing experience.
• Salesforce Advanced QA Lead certification preferred.
• Experience with Agile methodology.

Responsibilities

• Lead testing initiatives across Salesforce projects.
• Create and maintain test plans, cases, and matrices.
• Engage with global teams and support UAT.
• Evaluate and implement test automation and release testing.
• Ensure high quality and defect-free deployments.

Skills

Salesforce QA

Agile/Scrum

Test leadership

Stakeholder communication

Education

Bachelor's degree in CS/Software Eng/MIS

Tools

Selenium

Jira

Test automation frameworks

Job description

Salesforce QA/Test Lead

Do you enjoy ensuring the quality and reliability of business-critical Salesforce applications? Would you like to lead testing initiatives and collaborate with cross-functional teams to deliver high-quality solutions?

About the team

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

About the role

The Salesforce QA Lead engages directly with global, multi-functional teams to provide technical testing in support of strategic development and enhancement of the Customer Relationship Management application (Salesforce). This includes, but is not limited to, direct engagement with technical and end-user teams, assessment and advancement of complementary Salesforce release and test automation technologies, and alignment to overarching Salesforce Operations development objectives. The Salesforce QA Lead acts as the business-facing Subject Matter Expert for the Salesforce technology stack during the development test cycle; primary responsibilities include end-user documentation of test plans and procedures, evaluating business requirements in relation to testing approach, stakeholder support during UAT and various phases of the development and testing lifecycle, and execution of required test plans. The primary objective of this role is to ensure that Elsevier has a functionally sound and stable Salesforce deployment, and that the desired level of business support is being achieved in test-related phases of development.

Key responsibilities

• Work directly with various user groups and technical development teams;
• direct accountability for execution of development-related testing and end-user engagement during test phases; ensure projects delivered are on time and free of defects;
• Work closely with development and business teams to ensure defined requirements are feasible based upon current product structure;
• Provide system and business process expertise when scoping test plans in relation to development requirements;
• When developing test plans, review solution summaries where appropriate to ensure adherence to best practices and fit-for-purpose, user-focused development;
• Demonstrable growth mindset; enthusiastic about learning new technologies quickly and applying the gained knowledge to improve the development and test cycles;
• Determination and application of testing methodology/methodologies to ensure overarching quality on a vast range of projects;
• Develops strong documentation that proves the quality of solutions under review; this documentation includes but is not limited to test plans, test strategies, test cases and/or testing matrix.
• Applies advanced Salesforce technical principles and concepts; contributes to the development of new principles and concepts;
• Testing in relation to new integrations and existing integration troubleshooting;
• Works under consultative direction toward predetermined long-range goals and objectives; work checked through consultation and agreement with business stakeholders more often than by formal review of superior.

Requirements

• Degree in Computer Science, Software Engineering, MIS, or related field preferred;
• 4+ years of previous testing experience with Salesforce.
• Salesforce Certified Advanced QA Lead certification preferred.
• Salesforce Certified Platform App Builder certification preferred.
• Scrum / Agile software development methodology experience.
• Ability to analyse and evaluate projects to determine the best test approach/methodology.
• Experience implementing or working within newly implemented Salesforce Orgs preferred.
• Strong understanding of how to build and support highly scalable and reliable solutions on the Salesforce Platform.
• Proven ability to identify and resolve complex and ambiguous technical issues.
• Demonstrated test lead success with at least one large Salesforce Org.
• Understanding of UI design principles and best practices.
• Communication skills for both a technical and business audience.
• Ability to deal with and balance multiple priorities.
• Ability to deal with ambiguity and rapid change.

Why join us?

Join our team and contribute to a culture of innovation, collaboration, and excellence.

Work in a way that works for you

We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for you

We know that your well-being and happiness are key to a long and successful career.

These are some of the benefits we are delighted to offer:

• Comprehensive Pension Plan
• Home, office, or commuting allowance.
• Generous vacation entitlement and option for sabbatical leave
• Maternity, Paternity, Adoption and Family Care leave
• Flexible working hours
• Personal Choice budget
• Internal communities and networks
• Various employee discounts
• Recruitment introduction reward
• Employee Assistance Program (global)

About the business –

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results and clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.