Salesforce PSS Solution Architect

JR United Kingdom; West Midlands Combined Authority; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading consulting firm seeks a Salesforce PSS Solution Architect in the West Midlands for a long-term project. This role requires a trusted digital transformation advisor with extensive CRM experience, particularly in the public sector or utilities domain. You will lead the design of optimal business processes and provide domain expertise on the Salesforce 360 platform, collaborating with various stakeholders to build a comprehensive CRM strategy.

Qualifications

• 12+ years CRM experience required.
• Experience in public sector or Energy & Utilities domain preferred.
• Mandatory experience with Salesforce PSS implementation.

Responsibilities

• Lead business process redesign and roadmap planning.
• Guide customers on architecture and transition.
• Collaborate with technical teams and partners.

Skills

CRM experience

Salesforce Public Sector Cloud

Business process design

Communication skills

Interpersonal skills

Team collaboration

Job description

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Salesforce PSS Solution Architect, West Midlands

Client: Empiric

Location: West Midlands

Job Category: Other

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EU work permit required: Yes

Job Views: 7

Posted: 10.06.2025

Expiry Date: 25.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long-term project)

Responsibilities

• 12+ years CRM experience with at least 3 years in the public sector or Energy & Utilities domain
• Mandatory experience with PSS (Salesforce Public Sector Cloud) implementation
• Experience with PSS cloud and GDS understanding is beneficial
• CRM/Salesforce solution experience is a plus
• Proven ability to design and optimize business processes and integrate systems
• Detail-oriented with quick learning ability
• Strong communication and interpersonal skills
• Team collaboration skills
• Trusted Digital Transformation Advisor role
• Thought leadership in Public Sector/Energy & Utilities
• Lead business process redesign and roadmap planning
• Assess customer requirements and co-create future visions
• Guide customers on architecture, roadmap, and transition
• Provide domain expertise on Salesforce 360 platform
• Assist in building CRM strategy and roadmap
• Work with complex requirements and configure solutions
• Collaborate with technical teams and partners
• Review designs and identify risks
• Stay updated with industry trends and Salesforce solutions

Summary

• Act as industry domain expert for Salesforce Customer 360 Platform
• Strong industry knowledge in public sector or energy/utilities
• Use a consultative approach to requirements and solutions
• Subject matter expert in various technical categories