Salesforce PSS Solution Architect

JR United Kingdom; Wakefield; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading company is seeking a Salesforce PSS Solution Architect in Wakefield to act as an industry domain expert on Salesforce Customer 360 Platform. This role requires a consultative approach to optimize business processes, focusing on the public sector and utilities. With negotiable rates and a potential for long-term engagement, the ideal candidate will possess extensive CRM experience and strong strategic thinking capabilities.

Qualifications

• 12+ years CRM experience with at least 3 years in the public sector.
• Mandatory experience with PSS (Salesforce Public Sector Cloud) implementation.
• Strong verbal, written, and interpersonal skills.

Responsibilities

• Lead business process redesign and roadmap planning.
• Act as a Trusted Digital Transformation Advisor for clients.
• Collaborate with technical teams and partners to detail solutions.

Skills

CRM

Salesforce

Public Sector Experience

Business Process Design

Integration Strategies

Strategic Thinking

Technical Collaboration

Job description

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Salesforce PSS Solution Architect, Wakefield

Client: Empiric

Location: Wakefield, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially with potential extension (long-term project)

Responsibilities

• 12+ years CRM experience with at least 3 years in the public sector or Energy & Utilities Services domain.
• Mandatory experience with PSS (Salesforce Public Sector Cloud) implementation.
• Experience working on PSS cloud and GDS understanding is beneficial.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate systems.
• Detail-oriented with quick learning ability for new concepts and technologies.
• Strong verbal, written, and interpersonal skills.
• Ability to collaborate within a team to solve technical and business problems.
• Act as a Trusted Digital Transformation Advisor for clients.
• Lead business process redesign, roadmap planning, and multi-cloud implementation touchpoints.
• Assess business requirements, co-create future visions, and map to Salesforce solutions.
• Contribute to target architecture, phasing, and transition planning.
• Provide domain expertise for Salesforce 360 platform solutions.
• Support CRM strategy development and roadmap creation, leveraging Salesforce technology.
• Work with clients to design solutions based on complex business requirements.
• Collaborate with technical teams and partners to detail solutions and identify risks.
• Stay updated with industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry domain expert on Salesforce Customer 360 Platform, aligning it with enterprise architecture in the public sector, energy, and utilities industries.
• Requires a strong industry knowledge base, strategic thinking, and a consultative approach to requirements.
• Expertise in various categories such as business strategy, application architecture, data, integration, security, cloud, and analytics.