Salesforce PSS Solution Architect

JR United Kingdom; Stevenage; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the UK is seeking a Salesforce PSS Solution Architect for a long-term project in Stevenage. The role requires over 12 years of CRM experience, with a focus on public sector and energy/utilities industries. As a trusted advisor, you will design and implement Salesforce solutions aligned with customer needs and enterprise architecture.

Qualifications

• 12+ years CRM experience, minimum 3 years in public sector or Energy & Utilities.
• Strong expertise in Salesforce Public Sector Cloud.
• Detail-oriented with strong presentation and interpersonal skills.

Responsibilities

• Lead business process redesign and multi-cloud implementation.
• Assess customer requirements and map to Salesforce solutions.
• Collaborate with technical teams for solution design.

Skills

CRM experience

Salesforce Public Sector Cloud implementation

Business process optimization

Collaboration

Interpersonal skills

Job description

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Salesforce PSS Solution Architect, Stevenage

Client: Empiric

Location: Stevenage

Job Category: Other

EU work permit required: Yes

Job Views: 7

Posted: 10.06.2025

Expiry Date: 25.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years in public sector or Energy & Utilities Services domain
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Experience with PSS cloud and GDS understanding is preferred.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate across systems.
• Detail-oriented with quick learning ability for new concepts and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Ability to collaborate effectively within a team.
• Act as a Trusted Digital Transformation Advisor for customers.
• Lead business process redesign, roadmap planning, and multi-cloud implementation touchpoints.
• Assess customer requirements, co-create future visions, and map to Salesforce solutions.
• Contribute to target architecture, phasing, and transition planning.
• Provide domain expertise on the Salesforce 360 platform.
• Help build CRM strategy and roadmap, supporting quick wins and strategic goals.
• Design and configure solutions based on complex business requirements.
• Collaborate with technical teams to determine solution details and value.
• Review design blueprints and identify potential risks.
• Stay updated on industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry expert on Salesforce Customer 360 Platform, aligning solutions with enterprise architecture in the public sector and energy/utilities industries.
• Strong industry knowledge and solution skills, using a consultative approach to meet business and technical needs.
• Subject matter expert in areas like business strategy, architecture, data, security, cloud, and analytics.
• Assist in designing product roadmaps and leveraging Salesforce technologies within enterprise frameworks.