Salesforce PSS Solution Architect

JR United Kingdom; Southampton; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading company seeks a Salesforce PSS Solution Architect in Southampton. This role requires extensive CRM experience, particularly within the public sector, and expertise in Salesforce Public Sector Cloud implementations. Ideal candidates will manage business process redesigns and collaborate on multi-cloud strategies, contributing significant industry knowledge to clients.

Qualifications

• 12+ years of CRM experience, with at least 3 years in the public sector.
• Mandatory PSS (Salesforce Public Sector Cloud) experience required.
• Detail-oriented with strong communication skills.

Responsibilities

• Lead business process redesign and multi-cloud implementation.
• Act as a Trusted Digital Transformation Advisor for clients.
• Collaborate with Technical Architects to design solutions.

Skills

CRM experience

PSS implementation

Design and optimize business processes

Interpersonal skills

Collaborative problem-solving

Job description

Social network you want to login/join with:

Salesforce PSS Solution Architect, Southampton

Client: Empiric

Location: Southampton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 2

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with at least 3 years in the public sector or Energy & Utilities Services domain.
• Mandatory experience with PSS (Salesforce Public Sector Cloud) implementation.
• Experience with PSS cloud and good understanding of GDS is preferred.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate disparate systems.
• Detail-oriented with quick learning ability for new concepts and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Ability to collaborate within a team to solve business and technical problems.
• Act as a Trusted Digital Transformation Advisor for clients.
• Lead business process redesign, roadmap planning, and multi-cloud implementation touchpoints.
• Assess customer requirements, co-create future vision, and map to Salesforce solutions.
• Contribute to target architecture, phasing, roadmap, and transition architecture.
• Provide domain expertise for Salesforce 360 platform solutions.
• Assist clients in building CRM strategies and roadmaps, leveraging Salesforce.
• Work with complex requirements, design, and configure solutions.
• Collaborate with Technical Architects and project teams to determine solution details.
• Review design and infrastructure blueprints, identify risks.
• Stay updated on industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry expert on Salesforce Customer 360 Platform, aligning it with enterprise architecture, especially in the public sector and energy/utilities industries.
• Requires strong industry knowledge, a consultative approach, and expertise in areas like business strategy, application architecture, data, integration, security, cloud computing, and analytics.
• Helps determine which Salesforce technologies to leverage and assists in designing product roadmaps aligned with business strategies.