Salesforce PSS Solution Architect

JR United Kingdom; Preston; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading company seeks a Salesforce PSS Solution Architect to join a long-term project in Preston, UK. The role entails leveraging expertise in Salesforce technology to enhance public sector operations, driving transformation by combining technical prowess with strategic business insight. Candidates should possess extensive CRM experience and a proven track record in Salesforce implementations.

Qualifications

• 12+ years of CRM experience, with a minimum of 3 years in public sector or Energy & Utilities.
• Mandatory Salesforce PSS implementation experience.
• Strong analytical skills and attention to detail.

Responsibilities

• Lead business process redesign and implementation of Salesforce solutions.
• Guide customers on architecture and Salesforce integration.
• Collaborate with technical teams and assess customer requirements.

Skills

CRM experience

Salesforce PSS implementation

Business process design

Communication skills

Collaboration

Job description

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Salesforce PSS Solution Architect, Preston, Lancashire

Client: Empiric

Location: Preston, Lancashire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years in public sector or Energy & Utilities Services domain
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Experience with PSS cloud and good GDS understanding is preferred.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate across disparate systems.
• Detail-oriented with the ability to learn new concepts quickly.
• Strong verbal, written, presentation, and interpersonal skills.
• Ability to collaborate within a team to solve business and technical problems.
• Serve as a Trusted Digital Transformation Advisor for customers.
• Lead business process redesign, roadmap planning, and multi-cloud implementation touchpoints.
• Assess customer requirements, co-create future visions, and map solutions to Salesforce.
• Guide customers on target architecture, phasing, and transition architecture.
• Provide domain expertise for Salesforce 360 platform solutions.
• Assist in building CRM strategies and roadmaps, leveraging Salesforce.
• Design and configure solutions for complex business requirements.
• Collaborate with Technical Architects and project teams on solution details.
• Review design blueprints and identify potential risks.
• Stay updated with industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry expert on Salesforce Customer 360 Platform, especially in public sector and energy/utilities industries.
• Possesses a broad IT background, including business architecture and cloud computing.
• Helps structure Salesforce deployment and transforms business strategies into execution.
• Has strong industry knowledge and provides a Salesforce perspective on future trends and challenges.
• Uses a consultative approach to align business and technical requirements with Salesforce solutions.
• Expertise may include business strategy, application architecture, data, integration, security, cloud, and analytics.