Salesforce PSS Solution Architect

JR United Kingdom; Leeds; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading consulting firm is seeking a Salesforce PSS Solution Architect in Leeds, specializing in customer solutions for the public sector and energy industries. This role involves designing CRM strategies, optimizing processes, and guiding clients through Salesforce implementation, leveraging extensive CRM expertise. A consultative approach and strong industry knowledge are essential for driving successful digital transformations.

Qualifications

• Proven ability to design and optimize business processes.
• Strong verbal and written communication skills.
• Experience in Salesforce Customer 360 platform required.

Responsibilities

• Lead business process redesign and roadmap planning.
• Guide on target architecture and transition architecture.
• Collaborate on complex business solution designs.

Skills

CRM experience

Salesforce PSS implementation

Business process design

Collaboration skills

Detail-oriented

Education

12+ years CRM experience

3+ years in public sector or Energy & Utilities

Job description

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Salesforce PSS Solution Architect, Leeds, West Yorkshire

Client: Empiric

Location: Leeds, West Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 1

Posted: 06.06.2025

Expiry Date: 21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with at least 3 years in public sector or Energy & Utilities Services domain
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Experience working on PSS cloud and GDS understanding is beneficial.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate systems.
• Detail-oriented with quick learning ability regarding new concepts and technologies.
• Strong verbal, written, presentation, and interpersonal skills.
• Ability to collaborate effectively within a team.
• Serve as a Trusted Digital Transformation Advisor for customers.
• Lead business process redesign, roadmap planning, and multi-cloud implementation touchpoints.
• Assess customer requirements, co-create the future vision, and map solutions to Salesforce.
• Guide customers on target architecture, phasing, and transition architecture.
• Provide domain expertise for Salesforce 360 platform solutions.
• Assist in building CRM strategy and roadmap, leveraging Salesforce and supporting technologies.
• Work with clients to design solutions based on complex business needs.
• Collaborate with technical teams and partners to define solution details.
• Review design blueprints and identify potential risks.
• Stay updated with industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry expert on Salesforce Customer 360 Platform, aligning solutions with enterprise architecture in the public sector, energy, and utilities industries.
• Strong industry knowledge and a consultative approach are essential.
• Expertise in business strategy, application architecture, data, security, cloud computing, and related fields is required.
• Assist in designing product roadmaps and leveraging Salesforce technologies within enterprise frameworks.