Salesforce PSS Solution Architect

JR United Kingdom; Kingston upon Hull; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in Kingston upon Hull seeks a Salesforce PSS Solution Architect to leverage their expertise in CRM and Salesforce solutions within the public sector and energy industries. The role involves collaborating with teams to optimize business processes and provide domain expertise on Salesforce platform solutions. Ideal candidates should have extensive experience and a consultative approach to understanding customer needs.

Qualifications

• 12+ years CRM experience, with minimum 3 years in public or Energy & Utilities domain.
• PSS (Salesforce Public Sector Cloud) experience required.
• Detail-oriented with strong collaborative skills.

Responsibilities

• Design and optimize business processes for Salesforce solutions.
• Act as a Trusted Digital Transformation Advisor.
• Lead business process redesign and multi-cloud implementations.

Skills

CRM experience

Salesforce implementation

Business process design

Communication skills

Interpersonal skills

Education

Broad IT background in business architecture and cloud computing

Job description

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Salesforce PSS Solution Architect, Kingston upon Hull, East Yorkshire

Client: Empiric

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years in public sector or Energy & Utilities Services domain
• PSS (Salesforce Public Sector Cloud) implementation experience is mandatory.
• Experience with PSS cloud and good GDS understanding is preferred.
• CRM/Salesforce solution experience is a plus.
• Proven ability to design and optimize business processes and integrate across systems.
• Detail-oriented with the ability to quickly learn new concepts and technologies.
• Strong communication, presentation, and interpersonal skills.
• Ability to collaborate effectively with teams to solve problems.
• Act as a Trusted Digital Transformation Advisor for customers.
• Lead business process redesign, roadmap planning, and multi-cloud implementations.
• Assess customer requirements, co-create future visions, and map to Salesforce solutions.
• Guide customers on target architecture, phasing, and transition planning.
• Provide domain expertise for Salesforce 360 platform solutions.
• Assist in building CRM strategies and roadmaps, supporting quick wins and strategic goals.
• Work with clients to design and configure solutions based on complex requirements.
• Collaborate with technical teams to determine solution details and value.
• Review and guide on design blueprints, identifying potential risks.
• Stay updated with industry trends and Salesforce solutions.

Summary

• The Solution Architect acts as an industry expert on Salesforce Customer 360 Platform, aligning solutions with enterprise architecture in public sector, energy, and utilities industries.
• Requires broad IT background including business architecture, cloud computing, and software development.
• Uses a consultative approach to understand requirements and develop technical sales strategies.
• Subject matter expert in areas like business strategy, application architecture, data, integration, security, and more.