Salesforce PSS Solution Architect

JR United Kingdom; Bolton; On-site; GBP 55,000 - 90,000; Full time

Job summary

A leading company requires a Salesforce PSS Solution Architect in Bolton. You will leverage 12+ years of CRM expertise, specializing in Salesforce implementations to advise clients and optimize their business processes, particularly in the public and utilities sectors. This role demands strong industry knowledge and consultative skills.

Qualifications

• 12+ years CRM experience, with 3+ years in the public sector or Energy & Utilities domain.
• Experience with Salesforce 360 platform and PSS cloud.
• Strong verbal, written, and collaboration skills.

Responsibilities

• Act as a Trusted Digital Transformation Advisor for clients.
• Lead business process redesign and Salesforce implementation planning.
• Collaborate with technical teams to design and configure solutions.

Skills

CRM experience

Salesforce PSS implementation

Business processes design

Interpersonal skills

Job description

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Salesforce PSS Solution Architect, Bolton, Greater Manchester

Client: Empiric

Location: Bolton, Greater Manchester, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Rate: Negotiable (Inside IR35)

Duration: 6 months initially and extendable (long term project)

Responsibilities

• 12+ years CRM experience with a minimum of 3 years in public sector or Energy & Utilities Services domain
• Mandatory experience with PSS (Salesforce Public Sector Cloud) implementation
• Experience with PSS cloud and GDS understanding is a plus
• CRM/Salesforce solution experience is advantageous
• Proven ability to design and optimize business processes and integrate them across systems
• Detail-oriented with quick learning ability of new concepts and technologies
• Strong verbal, written, presentation, and interpersonal skills
• Team collaboration skills for solving business and technical problems
• Act as a Trusted Digital Transformation Advisor for clients
• Lead business process redesign, roadmap planning, and multi-cloud implementation touchpoints
• Assess customer requirements, co-create future vision, and map to Salesforce solutions
• Contribute to target architecture, phasing, and transition planning
• Provide domain expertise on Salesforce 360 platform solutions
• Assist clients in developing CRM strategies and roadmaps leveraging Salesforce technology
• Work with complex requirements, design, and configure solutions
• Collaborate with technical teams to determine solution details and value
• Review design blueprints, identify risks, and stay updated with industry trends

Summary

• The Solution Architect acts as an industry expert on Salesforce Customer 360 Platform, aligning solutions with enterprise architecture in public sector and utilities industries.
• Requires strong industry knowledge, consultative skills, and solution expertise to develop and refine Salesforce strategies and solutions.
• Subject matter expertise in areas like business strategy, application architecture, data, security, cloud computing, and analytics is essential.