Salesforce Managed Service Administrator

JR United Kingdom; Newcastle upon Tyne; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading Salesforce consultancy is seeking a Salesforce Managed Services Consultant to provide remote support to clients. This role involves optimizing Salesforce solutions, maintaining client relationships, and delivering strategic guidance, ensuring clients maximize the value of their Salesforce implementations. Ideal candidates should have strong knowledge of Sales Cloud and Service Cloud, along with proven experience in Salesforce environments.

Benefits

Fully remote, flexible working environment

Ongoing training and certification support

Competitive salary and benefits package

Qualifications

• Proven Salesforce solutions experience, ideally in a managed service.
• Deep understanding of Sales Cloud and Service Cloud.
• Strong Salesforce configuration skills.

Responsibilities

• Act as the primary contact for managed service clients.
• Deliver enhancements and configuration updates.
• Conduct regular health checks and usage reviews.

Skills

Sales Cloud

Service Cloud

Client Communication

Relationship Management

Education

Salesforce certifications (Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant)

Tools

Jira

Asana

Salesforce

Job description

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Salesforce Managed Service Administrator, newcastle-upon-tyne, tyne and wear

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Client:

Mason Frank International

Location:

newcastle-upon-tyne, tyne and wear, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

15

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title: Salesforce Managed Services Consultant

Location: Remote (You must be UK-based)

Employment Type: Full-time

Industry: Salesforce Consultancy / Technology Services

About Us

My customer is a boutique Salesforce partner dedicated to delivering high-impact, personalised solutions to our clients across the UK. The fully remote team thrives on collaboration, innovation, and a passion for all things Salesforce. We pride ourselves on offering tailored managed services that drive lasting value for our clients, with a strong focus on Sales Cloud and Service Cloud.

Role Overview

Looking for a proactive and client-focused Salesforce Managed Services Consultant to join the growing team. This role will involve supporting, enhancing, and optimising Salesforce orgs for our managed service clients, with a particular emphasis on Sales Cloud and Service Cloud solutions.

You will work closely with our clients to understand their evolving business needs, provide strategic guidance, resolve day-to-day issues, and implement continuous improvements.

Key Responsibilities

• Act as the primary point of contact for assigned managed service clients.
• Manage and resolve client support tickets in a timely and efficient manner.
• Deliver enhancements and configuration updates within Sales Cloud and Service Cloud.
• Identify opportunities for improvement and automation within client orgs.
• Provide expert guidance on Salesforce best practices, data management, and governance.
• Collaborate with internal team members (e.g. developers, architects) to deliver solutions.
• Conduct regular health checks and usage reviews with clients.
• Participate in client meetings, planning sessions, and ongoing relationship management.
• Maintain accurate records of work using project and ticketing tools (e.g. Jira, Asana, Salesforce).

Requirements

Must-Have:

• Proven experience delivering and supporting Salesforce solutions, ideally in a managed service or consultancy capacity.
• Deep understanding of Sales Cloud and Service Cloud features and configuration.
• Strong experience with Salesforce configuration (flows, validation rules, page layouts, reports/dashboards).
• Excellent client communication and relationship management skills.
• Comfortable working independently in a remote environment.
• Based in the UK with the right to work.

Nice-to-Have:

• Additional Salesforce certifications (Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant).
• Experience with other Salesforce products such as Experience Cloud or CPQ.
• Familiarity with Agile project management tools and methodologies.
• Understanding of integrations and AppExchange solutions.

What They Offer

• Fully remote, flexible working environment.
• Supportive and collaborative team culture.
• Opportunity to work with a diverse range of clients and industries.
• Ongoing training, certification support, and career development.
• Competitive salary and benefits package.