Salesforce Managed Service Administrator

JR United Kingdom; Brighton; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading Salesforce consultancy is seeking a Salesforce Managed Services Consultant to enhance and support Salesforce solutions for its clients. The fully remote position requires strong communication and technical skills, with a focus on Sales Cloud and Service Cloud. You'll collaborate with a dedicated team to deliver excellent service and drive improvements, making a significant impact on diverse client projects.

Benefits

Fully remote, flexible working environment

Supportive and collaborative team culture

Ongoing training and certification support

Competitive salary and benefits package

Qualifications

• Proven experience delivering Salesforce solutions in consultancy.
• Deep understanding of Sales Cloud and Service Cloud features.
• Strong Salesforce configuration skills (flows, validation rules).

Responsibilities

• Act as primary contact for managed service clients.
• Deliver enhancements within Sales Cloud and Service Cloud.
• Conduct regular health checks and usage reviews.

Skills

Salesforce Solutions Support

Client Communication

Relationship Management

Tools

Jira

Asana

Salesforce

Job description

Social network you want to login/join with:

Salesforce Managed Service Administrator, brighton

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Client:

Mason Frank International

Location:

brighton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

15

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Job Title: Salesforce Managed Services Consultant

Location: Remote (You must be UK-based)

Employment Type: Full-time

Industry: Salesforce Consultancy / Technology Services

About Us

My customer is a boutique Salesforce partner dedicated to delivering high-impact, personalised solutions to our clients across the UK. The fully remote team thrives on collaboration, innovation, and a passion for all things Salesforce. We pride ourselves on offering tailored managed services that drive lasting value for our clients, with a strong focus on Sales Cloud and Service Cloud.

Role Overview

Looking for a proactive and client-focused Salesforce Managed Services Consultant to join the growing team. This role will involve supporting, enhancing, and optimising Salesforce orgs for our managed service clients, with a particular emphasis on Sales Cloud and Service Cloud solutions.

You will work closely with our clients to understand their evolving business needs, provide strategic guidance, resolve day-to-day issues, and implement continuous improvements.

Key Responsibilities

• Act as the primary point of contact for assigned managed service clients.
• Manage and resolve client support tickets in a timely and efficient manner.
• Deliver enhancements and configuration updates within Sales Cloud and Service Cloud.
• Identify opportunities for improvement and automation within client orgs.
• Provide expert guidance on Salesforce best practices, data management, and governance.
• Collaborate with internal team members (e.g. developers, architects) to deliver solutions.
• Conduct regular health checks and usage reviews with clients.
• Participate in client meetings, planning sessions, and ongoing relationship management.
• Maintain accurate records of work using project and ticketing tools (e.g. Jira, Asana, Salesforce).

Requirements

Must-Have:

• Proven experience delivering and supporting Salesforce solutions, ideally in a managed service or consultancy capacity.
• Deep understanding of Sales Cloud and Service Cloud features and configuration.
• Strong experience with Salesforce configuration (flows, validation rules, page layouts, reports/dashboards).
• Excellent client communication and relationship management skills.
• Comfortable working independently in a remote environment.
• Based in the UK with the right to work.

Nice-to-Have:

• Additional Salesforce certifications (Advanced Admin, Sales Cloud Consultant, Service Cloud Consultant).
• Experience with other Salesforce products such as Experience Cloud or CPQ.
• Familiarity with Agile project management tools and methodologies.
• Understanding of integrations and AppExchange solutions.

What They Offer

• Fully remote, flexible working environment.
• Supportive and collaborative team culture.
• Opportunity to work with a diverse range of clients and industries.
• Ongoing training, certification support, and career development.
• Competitive salary and benefits package.