Salesforce Engineer

Severn Trent Water; Coventry; On-site; GBP 45,000 - 60,000; Full time

Job summary

Severn Trent Water is seeking a skilled Salesforce Engineer in Coventry to enhance our IT service delivery. This role involves designing, managing, and troubleshooting Salesforce applications to support business objectives. You will work closely with architects and stakeholders to ensure efficient solutions that benefit our community of millions.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Leading pension scheme

Sharesave scheme

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Proven experience with Salesforce FSM packages.
• Knowledge of Apex, LWC, and Visualforce pages.
• Troubleshooting mindset and resourcefulness.

Responsibilities

• Support stabilization and integration of Salesforce applications.
• Provide customer service support by troubleshooting application issues.
• Collaborate with architects to design solutions fulfilling business requirements.

Skills

Salesforce FSM packages

Apex

LWC

Troubleshooting

Analytical mindset

Job description

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Here in Technology our mission is simple – deliver and maintain secure and stable IT services, maximising value to our business.

Dig a little deeper and you will find a living, breathing department, of highly talented individuals and teams, buzzing with energy, ideas and enthusiasm. Who are always interested in learning new, innovative and exciting ways for us to aid our business colleagues, and ultimately our customers experience.

Collectively, we provide a critical national infrastructure to millions of customers in our region, so the only question is why wouldn't you want to be part of that?

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

In this new role to Severn Trent, we’re looking for an experiencedSalesforce Engineerwith experience of Field Service management (FSM)who will support the stabilisation, integration and continued maintenance of the application into our business. As an experienced Engineer in the field, you will get involved in the designing, creating, and managing of the software throughout its lifecycle.

As a technical engineer you’llanalyse our user needs and requirements, making design recommendations, and coding or configuring solutions to achieve our ongoing business objectives. There will be close collaboration with our Enterprise & Solution Architects to ensure the future of the applications is fit for purpose.

Other key accountabilities include: -

• Provide customer service support by troubleshooting application issues and documenting root cause, keeping stakeholders always updated.

• Ensure standard requests are completed for the business within SLA and small application changes are delivered in line with priorities, keeping business stakeholders always updated.

• Work with architects and other colleagues to ensure software upgrades are completed as required to keep applications in support and patched.

• Collaborate with architects, engineers and developers to design solutions that meet business requirements, including the E2E solution development lifecycle (SDLC).

WHAT YOU’LL BRING TO THE ROLE

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity, and a caring attitude in equal weight.

We’ll be looking for you to have proven experience working with Salesforce specifically using the FSM packages. Knowledge ofApex, LWC and Flows will be crucial for you to hit the ground running and having a working understanding of Visual force pages &Lightning components (AURA) will be fantastic. If you’ve also had exposure to salesforce integration within external systems we will definitely want to talk to you.

We’ll want you to have a troubleshooting mindset and resourcefulness which will help you grow in the role. We want you to have a drive to deliver on solutions as well as a continuous improvement and analytical nature, which will help you to identify application enhancements and improve business performance through analysis of incidents and problems

Your attitude and drive to do a great job is as important as any experience which you have.

We do more because we care.

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off fully paid maternity and adoption leave)
• Two volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.

And if this has sparked your curiosity, and you're wanting to find out even more, search#LifeAtSevernTrenton social media.