Salesforce CRM Team Lead

Orange Recruitment; Leeds; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

An innovative firm is seeking a Salesforce CRM Team Lead to drive their CRM strategy forward. This pivotal role involves managing Salesforce administrators and developers while balancing strategic leadership with hands-on technical expertise. You'll oversee Agile development processes, mentor a talented team, and collaborate with business stakeholders to align CRM capabilities with strategic goals. With a flexible hybrid working arrangement and a supportive team environment, this is an exciting opportunity to shape and develop a growing Salesforce practice while enjoying a clear path for professional growth.

Benefits

Competitive salary package

Flexible hybrid working arrangement

Supportive team environment

Clear path for professional growth

25 days holiday

Sage benefits

Healthcare benefits

Quarterly team outings

Qualifications

• 4+ years of Salesforce experience with a proven track record in administration or development roles.
• Demonstrated leadership experience managing technical teams in an Agile environment.

Responsibilities

• Guide and develop a talented team of Salesforce professionals.
• Lead sprint planning and manage Jira boards to ensure project alignment.

Skills

Salesforce Administration

Agile Project Management

Team Leadership

Communication Skills

Jira Management

Salesforce Flows

Tools

Salesforce

Jira

Job description

Salesforce CRM Team Lead

Location: Leeds (Hunslet) with hybrid working arrangement

Hours: Full-Time 8.30am – 5.00pm, Permanent

Salary: Competitive, commensurate with experience

About the Role

We’re looking for an experienced Salesforce CRM Team Lead to join our innovative team. This key position involves managing our Salesforce administrators and developers while driving our CRM strategy forward.

As Team Lead, you’ll balance strategic leadership with hands-on technical expertise, ensuring our Salesforce environment continues to evolve with our business needs. You’ll oversee development processes using Agile methodologies, manage sprint planning, and serve as a crucial link between technical implementation and business objectives.

Key Responsibilities

• Team Leadership: Guide, mentor, and develop a talented team of Salesforce professionals, fostering a culture of excellence and continuous improvement
• Technical Expertise: Maintain hands-on involvement in Salesforce configuration, customization, and development, including flows and object management
• Agile Project Management: Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed
• Stakeholder Collaboration:Partner with business directors to gather requirements, prioritize development, and align CRM capabilities with strategic goals
• Resource Planning: Identify team capacity needs and lead recruitment efforts as the department grows
• Cross-Functional Communication: Serve as the primary liaison between the CRM team and broader business units, ensuring alignment and transparency

Required Experience & Skills

• Salesforce certifications (Admin)
• Previous Salesforce experience 4years+
• Proven track record in Salesforce administration or development roles with deep platform knowledge
• Demonstrated leadership experience managing technical teams in an Agile environment, 2 years +
• Proficiency with Salesforce Flows, standard objects, and core platform capabilities
• Experience in managing Jira boards, sprint planning, and Agile ceremonies
• Strong ability to translate business requirements into technical solutions
• Exceptional communication, organizational, and interpersonal skills
• Ability to prioritize effectively in a dynamic, fast-paced environment
• Willingness to work flexibly between home and office (standard arrangement is 2 days remote, 3 days office-based, with occasional weeks requiring full office presence)

Desirable Qualifications

• Experience with Salesforce integration tools and API management
• Knowledge of AppExchange solutions and third-party application integration
• Previous experience scaling a Salesforce team

What We Offer

• Competitive salary package based on experience
• Flexible hybrid working arrangement
• Supportive and collaborative team environment
• Clear path for professional growth and advancement
• Opportunity to shape and develop a growing Salesforce practice
• 25 days holiday – Xmas shutdown
• Sage benefits after 1 month
• healthcare benefits are 12 month
• Quarterly team outings.

If you’re passionate about Salesforce and ready to lead a team that delivers impactful CRM solutions, we’d love to hear from you.