Salesforce Applications Analyst

GUARDIAN NEWS AND MEDIA; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Be part of the Guardian's team as a Salesforce Applications Analyst and support our extensive Salesforce implementation. You will handle user queries, work on system improvements, and collaborate with diverse teams to enhance the Salesforce experience at one of the UK's leading media organizations.

Benefits

30 days annual leave

Generous pension scheme

Volunteering days

Healthcare and life cover

Professional development support

Qualifications

• Experience in Salesforce administration or support role.
• Understanding of Cloud and client-server technologies.
• Ability to communicate technical issues clearly.

Responsibilities

• Provide third-line administrative support for Salesforce.
• Configure and customize Salesforce in a complex environment.
• Support user queries and improve the Salesforce system.

Skills

Salesforce Administration

Cloud Technologies

CRM Processes

Analytical Skills

Communication

Education

Salesforce ADM201 Certification

Job description

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture.

We’re now looking for a Salesforce Applications Analyst to join a cross-functional business applications team, supporting and developing a large Salesforce implementation at one of the UK's most successful media outlets. This will involve third-line administrative support for our Salesforce instances, project work and exposure to a range of applications besides Salesforce CRM as part of our wider Business Applications team.

You will be working collaboratively with Salesforce developers and administrators as well as engaging with stakeholders across the business supporting with core Salesforce products such as Service Cloud, Sales Cloud, Marketing Cloud and Pardot.

About the Role:

• Support user queries and requests for changes and improvements, acting as the face of Salesforce for the rest of the business
• Identify risks, issues and opportunities and solve user and system issues in a timely and efficient manner
• Configuring and customising Salesforce in a complex environment, working with large data volumes with a structured approach to systems analysis and enhancement
• Work with the Integration/Development team and other technology staff to ensure that applications are performing efficiently
• Work with business partners and technology staff to maintain integration between applications
• Create and maintain application support documentation, cascade Salesforce knowledge across the wider team and deliver ad hoc application training

About you:

• Demonstrated experience in a Salesforce administration or Salesforce support role
• Deep understanding of Cloud technologies and traditional client-servicer technologies
• Knowledge of CRM processes and tools
• Good communication skills, both written and verbal, in order to relate technical issues and solutions to non-technical people in a clear and informed manner
• Strong analysis skills, able to understand, develop and articulate business requirements before designing and development
• Committed to continuous improvement able, to drive positive change with an enthusiastic approach
• Salesforce ADM201 certification would be desirable but relevant work experience will also be considered.

We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements.

How to Apply

To apply, please upload your latest CV and a cover letter which outlines why you’d love to take on this role, and why you’re a great match for what we’re looking for.

The closing date for applications is Tuesday 17th June 2025.

All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna on [e-mail] to discuss further so we can work with you to support you through your application

Benefits at the Guardian

Culture & Wellbeing

We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace.

We offer great tools to help you prioritise your wellbeing including free yoga and pilates. These run alongside our corporate gym membership and cycle to work scheme.

Learning & Development

We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.

Our Working Environment

We take pride in our surroundings and are pleased to offer versatile meeting rooms and colourful communal areas. We have a brilliant canteen that caters to breakfast, lunch and dinner, with views overlooking Regent’s Canal.

Additional Benefits & Policies

We offer 30 days annual leave per annum, plus an additional 5 day holiday purchase scheme. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available.

You are entitled to life cover, income protection, healthcare, sick pay and eye tests. You can also opt in to dental insurance.

We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.