Salesforce Application Support Developer

Ppl Prs; East Midlands; On-site; GBP 52,000 - 78,000; Full time

Job summary

PPL PRS is seeking a hands-on Salesforce Application Support Developer to join the team in the UK. You will enhance and configure Salesforce, fix bugs, and improve platform usability while coordinating with the Development and Support teams.

The role requires strong experience with Apex, Flows, and Lightning Web Components, plus familiarity with Sales Cloud, Service Cloud and integrations. Agile/BAU environments preferred.

Qualifications

• 3+ years' experience working on the Salesforce platform.
• Hands-on configuration and development including Apex, Flows, and Lightning components.
• Experience with Salesforce integrations (API or middleware).
• Experience in support, BAU, or operational environments.
• Familiarity with Sales Cloud, Service Cloud, and Experience Cloud.
• Preferred: Platform Developer I/II certification.

Responsibilities

• Deliver enhancements, configuration changes, and bug fixes within Salesforce.
• Develop and maintain Salesforce solutions using Apex, Flows, and Lightning components.
• Configure Salesforce features including objects, fields, validation rules, layouts, and packages.
• Ensure changes follow change control, testing, and deployment processes.
• Act as escalation point for the Salesforce Application Support Team.
• Investigate incidents and perform root cause analysis.
• Support integrations between Salesforce and third-party systems, including Jitterbit.

Skills

Salesforce

Apex

Flows

Lightning Web Components

Visualforce

Integrations

Agile

Sales Cloud

Service Cloud

Experience Cloud

Jitterbit

Tools

Jitterbit

Salesforce Platform Developer I

Salesforce certifications

Job description

Can you imagine a world without music? Neither can we.
Key Details

The Salesforce Application Support Developer is a key member of the Salesforce Application Support Team at PPL PRS. This role enhances our support capability by embedding Salesforce development expertise directly within the support function.

The role focuses on enhancements, configuration changes, minor bug fixes, and technical improvements to the Salesforce platform, while acting as a technical escalation point for the wider Application Support Team. The role also serves as a buffer between Application Support and the Internal Development Team, ensuring issues are triaged, stabilised, and well-defined before being escalated into larger development backlogs.

This position is ideal for a hands-on Salesforce developer who enjoys working close to operational teams, resolving issues pragmatically, and improving system usability and reliability
What you will be doing

Salesforce Enhancements & Fixes

• Deliver minor enhancements, configuration changes, and bug fixes within Salesforce
• Develop and maintain Salesforce solutions using Apex, Flows, and Lightning components
• Configure and maintain Salesforce features, including custom objects, fields, validation rules, page layouts, approval processes, and installed packages
• Ensure fixes and enhancements follow agreed change control, testing, and deployment processes

Application Support & Escalation

• Act as a technical point of escalation for the Salesforce Application Support Team
• Assist with investigation and root cause analysis of recurring or complex incidents
• Determine when issues can be resolved within support vs escalated to the Internal Development Team
• Improve issue definitions and technical clarity before escalation to reduce rework
• Provide clear technical assessment and recommendations when escalating to the Internal Development Team

Integration & Platform Support

• Support and troubleshoot integrations between Salesforce and third-party systems
• Troubleshoot and resolve integration-related incidents
• Provide hands-on support for Jitterbit integrations, including investigation and remediation of failures
• Collaborate with vendors and internal teams as required

Collaboration & Documentation

• Work closely with Salesforce administrators and developers to resolve issues efficiently
• Document fixes, enhancements, and known issues using JIRA and Confluence
• Translate support issues into well-defined technical tasks or user stories that clearly define acceptance criteria
• Share technical knowledge with the support team to raise overall capability

Continuous Improvement

• Identify recurring issues and recommend preventative improvements
• Contribute ideas to improve support tooling, monitoring, and operational stability
• Remain current with Salesforce updates, features, and recommended practices

You will have

Essential

• 3+ years' experience working on the Salesforce platform
• Hands-on experience with Salesforce configuration and development, including:
  • Apex
  • Flows
  • Visualforce and/or Lightning Web Components
• Experience supporting or maintaining Salesforce integrations (API or middleware-based)
• Experience working within support, BAU, or operational environments
• Experience troubleshooting and fixing issues in production systems
• Salesforce Platform Developer I (strongly preferred) and ideally Platform Developer II, or equivalent experience and willingness to certify.
• Familiarity with Sales Cloud, Service Cloud, and Experience Cloud
• Experience working with Agile or structured change management processes

Desirable

• Experience with Jitterbit (highly desirable)
• Experience supporting platforms such as Certinia (FinancialForce), CPQ, Vonage, Pardot, Conga, Gearset, or OwnBackup
• Experience working in a support-led or BAU development environment
• Additional Salesforce certifications (e.g. Salesforce Administrator, Advanced Administrator, App Builder, Omnistudio)