Salesforce & App Support Specialist

MHR International UK Limited; Ruddington; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

GP access

Enhanced family leave

Training courses

Referral bonus

Private medical insurance

Job summary

MHR is a leading people and finance platform provider based in the UK, dedicated to helping organisations and individuals thrive. As an Application Specialist, you will handle first-level support, triage customer queries, and collaborate with multiple teams to resolve issues efficiently.

You will gain hands-on experience with our products and internal processes, including Salesforce, while contributing to knowledge management and customer success across the portfolio.

Qualifications

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Professionalism in client interactions and multi-team collaboration.

Responsibilities

• Provide first-level support and triage customer queries.
• Collaborate with second-level support and other teams to resolve issues.
• Contribute to knowledge management and process improvements to enhance customer experience.

Skills

Clear communication

Active listening

Professional phone manner

Calm under pressure

Handle high call volumes

Payroll knowledge

HR policies

Tools

Salesforce

Job description

MHR is a leading people and finance platform provider based in the UK, dedicated to helping organisations and individuals thrive. As an Application Specialist, you will handle first-level support, triage customer queries, and collaborate with multiple teams to resolve issues efficiently.

You will gain hands-on experience with our products and internal processes, including Salesforce, while contributing to knowledge management and customer success across the portfolio.