Salesforce Administrator

DeterTech Holdings Limited; Telford; On-site; GBP 35,000 - 50,000; Full time

Job summary

An established industry leader is seeking a dynamic Salesforce Administrator to manage and enhance their Salesforce ecosystem. This role involves driving innovative solutions that align with customer needs and growth strategies. You'll work in a fast-paced environment, implementing cutting-edge enhancements, and collaborating on integrations to support business objectives. With a commitment to continuous improvement, you'll empower teams with smarter solutions and maintain peak system performance. Join a forward-thinking company that values your contributions and offers opportunities for career development and recognition.

Benefits

25+ Days of Holiday

Healthcare Scheme

Company Pension Scheme

Employee Assistance Programme

Life Cover 3x Salary

SmartWater Product Pack

Wider Benefits Portal

Buy Holiday Scheme

Employee Recognition Programme

Qualifications

• 2+ years as a Salesforce Administrator with hands-on experience in Salesforce CRM.
• Proficient in configuring Salesforce CRM, including custom objects and workflows.

Responsibilities

• Manage and enhance Salesforce ecosystem, including CRM, Marketing Cloud, and Tableau.
• Design and maintain reports and dashboards to drive strategic decisions.

Skills

Salesforce CRM Configuration

Problem-Solving Skills

Analytical Skills

API Integrations

Data Visualization

Education

Salesforce Administrator Certification

Marketing Cloud Certification

MuleSoft Certification

Tableau Certification

Tools

Salesforce

Tableau

MuleSoft

Einstein AI

Job description

Salesforce Administrator

Department: IT

Employment Type: Full Time

Location: UK (Telford)

Compensation: £35,000 - £50,000 / year

Description

Why Join DeterTech?

At DeterTech, we are driven by a clear purpose: giving greater peace of mind to people and communities, every day. With a team of 300 colleagues, a £50m turnover, and over 3,000 customer sites across Europe, we are an industry leader in predicting, deterring, and detecting intrusions. By combining cutting-edge technology with real intelligence, we deliver security solutions that make a measurable impact.

As we scale, we’re looking for talented individuals who want to make an impact and help shape the future of security solutions. At DeterTech, we offer more than just a job—we offer a career with purpose, development, and recognition.

About the Role

The Salesforce Administrator will be a dynamic, versatile professional responsible for managing, supporting, and enhancing our Salesforce ecosystem, including Salesforce CRM, Marketing Cloud, MuleSoft, Field Service, Tableau, and Einstein AI. This role requires a broad skill set to deliver rapid, innovative solutions that align with DeterTech’s customer lifecycle and EU growth strategy.

We seek a candidate who thrives in a fast-paced environment, is eager to experiment with new approaches, and is committed to continuous improvement, moving at pace to deliver above traditional Salesforce implementations to drive efficiency and impact.

Key Responsibilities

• Proactively identify and implement cutting-edge enhancements to Salesforce CRM, Marketing Cloud, and Tableau, boosting user experience and business outcomes.
• Experiment with new workflows, automation rules, and Einstein AI-driven insights to empower sales, marketing, and service teams with smarter solutions.
• Design and maintain dynamic reports and dashboards in Salesforce and Tableau, leveraging data to drive strategic decisions and uncover market opportunities.
• Stay ahead of the curve by exploring Salesforce and Tableau releases, championing new features to keep DeterTech’s tech stack at the forefront.

Implementation and Integration

• Champion the Salesforce ecosystem, diving into data migration, field customisation, and workflow setup to bring solutions to life quickly.
• Collaborate on MuleSoft integrations, testing API connectors to link systems like ERP, IoT security platforms, and external data sources (e.g., crime or construction data).
• Build and configure Tableau dashboards to visualise insights from Salesforce (CRM, Marketing Cloud, Field Service) and external sources (e.g., ERP, IoT, crime statistics, construction site data), using APIs for seamless data integration.
• Drive localisation of Salesforce and Marketing Cloud for EU markets like Denmark and Germany, ensuring compliance with regional standards.
• Partner with cross-functional teams to deploy Field Service and Einstein AI, delivering impactful features with speed.

System Administration and Support

• Keep Salesforce CRM, Marketing Cloud, Field Service, and related platforms humming by configuring them to meet evolving business needs.
• Manage user accounts, roles, permissions, and security settings with accuracy ideally through automation, ensuring data integrity and GDPR compliance.
• Provide responsive end-user support, swiftly resolving issues with workflows, reports, dashboards, and integrations.
• Monitor system performance and conduct audits to maintain peak functionality and reliability.

Training and Documentation

• Empower end-users by keeping the workflows easy to use and simple to train and help with support for training.
• Create clear, concise documentation for system configurations, processes, and customisations to support compliance and team efficiency.
• Champion change management initiatives, with continual enthusiasm for new systems and processes where these can help drive growth and efficiencies.

Skills, Knowledge and Expertise

Experience: 2+ years as a Salesforce Administrator or similar role, with hands-on experience in Salesforce CRM configuration and support.

Certifications: Salesforce Administrator certification; Marketing Cloud, MuleSoft, or Tableau certifications (desirable).

Technical Skills

• Proficiency in configuring Salesforce CRM, including custom objects, workflows, and validation rules.
• Experience with Marketing Cloud for campaign setup and audience segmentation.
• Familiarity with MuleSoft for API integrations and data connectivity.
• Knowledge of Tableau for building dashboards and visualising data.
• Understanding of Field Service and Einstein AI functionalities.
• Basic development skills to create custom solutions, such as Apex triggers, Visualforce pages, or Tableau calculated fields, to enhance Salesforce and Tableau functionality.
• Experience using AI tools (e.g., Salesforce Einstein, GitHub Copilot, or similar) to accelerate development, streamline coding tasks, and improve solution quality.

Soft Skills

• Strong problem-solving and analytical skills to address issues and enhance systems.
• Ability to manage multiple priorities in a fast-paced environment.

Desirable

• Familiarity with IoT, ERP, or public data source integrations.
• Experience in the security or technology sector.
• Knowledge of GDPR and EU data compliance requirements in a marketing context.

Benefits

• 25+ Days of Holiday
• Healthcare scheme
• Company pension scheme
• Employee Assistance Programme
• Life Cover 3x salary
• SmartWater Product Pack
• Wider Benefits Portal
• Buy Holiday Scheme
• Employee Recognition Programme