Salesforce Administrator

Konecta Digital and SL&E Team for Coca-Cola; City Of London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

Konecta Digital and SL&E Team for Coca-Cola is seeking an Analytics Manager for the Consumer Care European team to analyze data from 50+ staff across 30 European countries and drive improvements in consumer care practices.

You will own CRM Salesforce projects, develop dashboards, and deliver insightful analytics for senior leadership and clients, coordinating with cross-functional stakeholders to optimize performance and campaigns.

Qualifications

• 3–5 years' experience as Analytics Manager, FMCG/Consumer Care preferred.
• Strong numerical analysis with tailored commercial insights.
• Excellent knowledge of Salesforce/Nexus, Microsoft 365, Power BI, SQL.
• End-to-end ownership of complex analytics projects.
• Capable of managing multiple projects with priorities.
• Ability to build strong stakeholder relationships.
• Proven track record presenting analytical findings.
• Team player, organized, detail-oriented.

Responsibilities

• CRM Salesforce Expertise & Innovation: lead global projects, automation, dashboards.
• Process Optimisation & Automation: streamline reporting and processes.
• Reporting & Performance Management: own periodic reporting and slide decks.
• Power BI Reporting & Dashboard Management: maintain and build dashboards.
• Performance & Quality Analysis: monitor KPIs and quality metrics.
• Cross-functional Collaboration: partner with directors and trainers.
• Ad-hoc Analysis & Business Support: respond to client queries and campaigns.

Skills

Salesforce CRM

Process optimisation

Reporting

Power BI

Quality analysis

Cross-functional collaboration

Ad-hoc analysis

Tools

Salesforce

Nexus

Microsoft Excel

Power BI

SQL

PowerPoint

Job description

Location:London

Languages:English(Fluent),andanyEuropeanlanguagewouldbeanadvantage

Contract:40haweek,fulltime,Hybrid3daysinoffice(CanaryWharf)

Idealstartdate:ASAP

JobTitle:ConsumerInsightsSpecialistorAnalyticsandReportingManager

PositionOverview:

PoweredbyComdataGroup,wearesupportingourclient‘TheCocaColaCompany’withexcellentConsumerCareomnichannelservices.ThisisauniqueopportunitytoworkasanAnalyticsManagerforourConsumerCareEuropeanTeamdedicatedtoCoca-Cola(30marketsinEurope).Welookafterthewayourpartnerengageswiththeircustomers,throughtraditionalandsocialmediacareandgivesupporttotheirexcitingcampaigns.

AsaAnalyticsManagerfortheConsumerCareteamyouwillbeanalysingdatafrom50fulltimeemployeesacross30differentEuropeancountries.ThisisanintegralpartoftheConsumerCare/Consumerserviceteam,whichwillenableaconstantimprovementofConsumerCarePracticeswhilehelpingtheteamtoreachitstargets.

KeyResponsibilities asanAnalytics&ReportingManager:

• CRM Salesforce Expertise & Innovation: Be the technical expert in leading different global innovative projects within CRM Salesforce such as automatizations, reports, dashboards, Agentforce, Einstein, Connectors with other CRM tools. Genesys experience is a plus.
• Process Optimisation & Automation: Identify opportunities to streamline, standardise and automate reporting and operational processes, improving efficiency, accuracy and scalability. Conduct ad-hoc analysis to identify process gaps, root causes and opportunities for continuous improvement.
• Reporting & Performance Management: Own weekly, monthly, quarterly and annual reporting across Consumer Care and other customer channels, with a key focus on monthly business reviews. Translate complex performance data into clear, engaging insights and narratives, presenting key trends, achievements, challenges and opportunities to senior leadership and clients.
• Power BI Reporting & Dashboard Management: Manage and maintain existing Power BI dashboards, including data accuracy, refresh schedules and ongoing functionality. Develop new dashboards and reporting solutions aligned with evolving business and client requirements.
• Performance & Quality Analysis: Monitor key Consumer Care performance metrics, quality monitoring results and operational KPIs to identify trends, performance gaps and improvement opportunities, working closely with operational and training teams to drive targeted actions.
• Cross-functional Collaboration: Partner with Account Directors, Team Leaders, Training Managers and other stakeholders to understand business requirements, provide actionable insights and support performance improvement initiatives.
• Ad-hoc Analysis & Business Support: Provide timely analysis and reporting to support client queries, campaign performance reviews, operational decision-making and emerging business requirements.

JobRequirements:

• 3/5years'experienceinanAnalyticsManager;preferablyinanFMCGenvironmentandinConsumerCare.
• Stronganalyticalnumeracyskills&theabilitytoanalysedataandprovidedetailedcommercialinsightsinperfectlytailoredreports
• Youhaveexcellentknowledgeof(CRMSalesforce/Nexus)&Microsoftsuite(excel,ppt,Outlook),PowerBi,SQL
• Haveexperienceinend to endownershipofcomplexanalyticsprojects(requirementsgathering,technicalexecution,andstakeholdermanagement).
• Havethecapabilitytoworkonseveralprojectsatthesametimeandprioritiseaccordingly
• Theabilitytobuildstrongworkingrelationshipswithteammembersandkeystakeholders.
• Strongexperienceinpresentinganalyticalfindingsandsolutions
• Beingateamplayerandexpertcollaborator;youareorganised,anddetailorientatedwithyourapproachtowork.