Salesforce Administrator

MICHELIN Connected Fleet; Aberford; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Flexible working hours

Hybrid work model

Remote work options

Job summary

MICHELIN Connected Fleet is seeking a Salesforce Administrator to manage and optimize our Salesforce platform and related back-office tools. You will ensure seamless integration, regional alignment with other MCF regions, and high system reliability to support business objectives.

The role requires a bachelor’s degree in computer science or a related field, 2+ years of Salesforce Admin experience, and strong data integration and reporting skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 2+ years of experience as a Salesforce Administrator.
• Proficient in data integration tools and methods e.g. Celigo.
• Strong knowledge of business processes across finance, sales, inventory, and operations.
• Advanced skills in creating reports, workflows, scripts, and dashboards within Salesforce.
• Experience in managing data integrity, security audits to remain compliant.
• Excellent troubleshooting, communication, and collaboration skills.
• Knowledge of API integrations.
• Previous experience of Salesforce usage, configuration and implementation.
• Ideally Salesforce ADM201 Certified.
• Be proactive and self-driven.

Responsibilities

• Manage and maintain the enterprise applications including user accounts, roles, permissions, workflows and security settings.
• Manage the day to day ticket requests from the business including troubleshooting issues, providing training and configuring tools/ processes, uploading data, creating dashboards.
• Manage Salesforce security and user access, conducting regular user audits and maintaining roles, profiles, and permission sets to ensure compliance with organisational policies and security standards.
• Support and manage integrations with other tools/ plug-ins.
• Support all modules of Salesforce including Revenue Cloud, Customer Self-Serve portals, Salesforce phone system (SCV).
• Design and implement solutions to address business needs using Flow Builder and automation scripts; mapping requirements to out-of-the-box functionality.
• Monitor system health, data integrity to ensure performance and compliance across the toolset.
• Manage the testing of seasonal releases/updates of enterprise applications.
• Collaborate closely with other MCF regions and Michelin group companies to align systems, processes and strategic objectives.

Skills

Salesforce Admin

CRM management

Data integration

Reporting & dashboards

Troubleshooting

Communication

Proactive/self-driven

Education

Bachelor’s degree in Computer Science

Salesforce Administrator Certification

Tools

Celigo

Jira

Job description

As MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a market leader with over 30 years expertise in a high-growth, competitive mobility technology industry. Today we serve 70,000 customers and over 600,000 vehicles globally, growing more than 10% per year, and entering at the rate of 3 new markets a year. Our AI (artificial intelligence) technology and ML (machine learning) algorithms ensure all fleet data delivers tangible benefits to our customers. Our insights transform operational efficiency, reducing costs, ensuring the safety of drivers and goods while reducing environmental impact, paving the way to predictive fleet management. Backed by Michelin Group and operating under the Michelin Connected Fleet name, we will be a major player in this market in the coming years.

OUR DREAM

We know our planet is at risk and we urgently need to find innovative ways to protect it. At Michelin, pioneering is what we do: We are innovating constantly, to explore new opportunities, with, around and beyond tires to lead the way in sustainable mobility. Our people act for change, with respect, and as leaders. We care about giving people a better way forward. Our dream is rooted in a single purpose: by 2050, Michelin will be recognised as a critical innovation leader that helped humanity conquer new frontiers. And we all work hard every day to realise this dream.

OUR PEOPLE & WAYS OF WORKING

At MICHELIN Connected Fleet, agility is not a word - it’s a lifestyle. We gather entrepreneurial minds who are not afraid to fail fast and learn quickly, every day. We think long term and act short term, we grow fast and love what we do. We believe in an inclusive working environment, building teams with a variety of backgrounds, skills, views and opinions. Among our 400 employees in Europe, we proudly benefit from around 30 nationalities. We thrive because of the diverse background and talent of our people. We nurture our team's growth with several company wide development programs - including our Diversity, Mentoring and Sustainability programs.

THE ROLE IN SHORT

We are seeking a highly skilled and motivated Salesforce Administrator to join our team. This multifaceted role involves managing, configuring, and optimizing our Salesforce platform. In addition the successful candidate will provide support for other critical backoffice tools such as Celigo to ensure smooth operations across business functions.

The successful candidate will play a pivotal role in ensuring seamless integration and collaboration between our systems, enhancing regional alignment with other MCF (Michelin Connected Fleet) regions and the wider CXS team within Michelin.

This position also emphasises the importance of ensuring high system reliability, contributing to an excellent Net Promoter Score (NPS, enhancing user satisfaction through optimised tools and workflows.

This role requires a proactive approach to system management, a collaborative mindset for working across teams and regions, and a strong focus on improving processes to meet business objectives.

WHAT WILL I BE DOING

• This role is ideal for someone who is seeking an opportunity to actively improve and maintain Enterprise applications
• Manage and maintain the enterprise applications including user accounts, roles, permissions, workflows and security settings.
• Manage the day to day ticket requests from the business including troubleshooting issues, providing training and configuring tools/ processes, uploading data, creating dashboards
• Manage Salesforce security and user access, conducting regular user audits and maintaining roles, profiles, and permission sets to ensure compliance with organisational policies and security standards.
• Support and manage integrations with other tools/ plug-ins
• Support all modules of Salesforce including Revenue Cloud, Customer Self-Serve portals, Salesforce phone system (SCV)
• Design and implement solutions to address business needs using tools like Flow Builder and automation scripts; mapping requirements to out-of-the-box functionality.
• Monitor system health, data integrity to ensure performance and compliance across the toolset
• Manage the testing of seasonal releases/updates of enterprise applications
• Coordinate with third parties including external support partners
• Collaborate closely with other MCF regions and Michelin group companies to align systems, processes and strategic objectives; as well as sharing knowledge and best practice
• Contribute to maintaining and improving the team’s Net Promoter Score (NPS) by ensuring the tools are reliable and user centric, and that you proactively support users to resolve their pain points
• Manage small projects that may include trialling a new tool, data migration, system integration
• Manage or assist in creation of training materials to guide and train business users where necessary
• Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
• 2+ years of experience as a Salesforce Administrator (Salesforce Administrator Certification preferred).
• Proficient in data integration tools and methods e.g. Celigo
• Strong knowledge of business processes across finance, sales, inventory, and operations.
• Advanced skills in creating reports, workflows, scripts, and dashboards within Salesforce
• Experience in managing data integrity, security audits to remain compliant
• Excellent troubleshooting, communication, and collaboration skills.
• Knowledge of API integrations
• Previous experience of Salesforce usage, configuration and implementation
• Excellent problem solving and analytical skills
• Identify system and process optimisation
• Ideally Salesforce ADM201 Certified
• Must have excellent communication skills
• Attention to detail and ability to learn quickly
• Experience of using ticketing systems e.g. Jira
• Be proactive and self-driven

Work-life balance is important to us at Michelin Connected Fleet, so we offer our teams as much flexibility as possible in line with the needs of their role. We trust our teams to know how they work best, combining remote and collaborative working, with a flexible approach to hours. This allows our people the time and space for life outside of work.