Sales Trainer

NHS; Oxford; Remote; GBP 40,000; Full time

Job summary

Join a leading healthcare provider as a Customer Experience Learning Specialist, responsible for delivering learning solutions that drive occupancy rates. The role involves extensive travel and training design, offering a generous salary package including car allowance and bonuses.

Benefits

Generous car allowance of £6.5k

Annual bonus

25 days holiday plus bank holidays

Life cover

Access to retail and leisure discounts

Free access to medical specialists

Confidential and free access to counselling services

Qualifications

• Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion.
• Demonstrable growth in commercial success as a result of learning interventions.
• A sound understanding of best-in-class sales and customer experience practices.

Responsibilities

• Understand current working practices & results for enquiries/sales, immersing in the enquiry to admission journey.
• Identify key conversion points in the enquirer’s journey and build training to maximize conversion rates.
• Support the design of structured learning to deliver Occupancy Improvement and Customer Experience improvement.

Skills

Sales experience

Customer experience design

Learning and Development

Job description

Job summary

The Customer Experience & Marketing team have an exciting opportunity for two Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London and national travel to deliver training face to face. The role involves delivering learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.

Main duties of the job

As a Customer Experience Learning Specialist, your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency. You will be responsible for understanding the current working practices & results for enquiries/sales, immersing yourself into the enquiry to admission journey, identifying key conversion points, and building training to maximise conversion rates. You will also support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based.

About us

Barchester Healthcare is a leading provider of elderly care services in the UK, operating over 200 care homes and retirement villages across the country. They are committed to delivering high-quality care and support to their residents, with a focus on promoting independence, dignity, and wellbeing.

Details Date posted

03 June 2025

Pay scheme

Other

Salary

£40,000 a year

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

1315585540

Job locations

Barchester Healthcare

Oxford

OX1 5DE

Job description Job responsibilities

The Customer Experience & Marketing team have an exciting opportunity for two Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London and national travel to deliver training face to face.

We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards.

As a Customer Experience Learning Specialist, your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.

Required skills and experience:

• Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion
• Demonstrable growth in commercial success as a result of learning interventions
• A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels.
• Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays
• Have an understanding of customer experience design and change implementation

Role and responsibilities:

• Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey

• Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities

• Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions.

• Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based.

• Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit

• Be available to travel nationally where learning is required where face to face is the best fit

• Ensure you create learning environments with the right tools & systems in place for effective learning

• Prepare for all training to ensure the quality of the delivery is of a high standard

• Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots

• Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success

• Provide ongoing coaching support to leaders on a one-to-one basis where required

  Rewards package:

• £40,000 per annum

• Generous car allowance of £6.5k

• Annual bonus

• 25 days holiday plus bank holidays

• Life cover

• Access to a wide range of retail and leisure discounts at big brands and supermarket

• Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence

• Confidential and free access to counselling and legal services

Job description Job responsibilities

The Customer Experience & Marketing team have an exciting opportunity for two Customer Experience Learning Specialists to join the team. Working remotely with frequent visits to London and national travel to deliver training face to face.

We are looking for candidates who thrive on building strong consultative working relationships and rapport with others. Great opportunity for a passionate and self-motivated sales individual who is keen to work in house and focus on driving the Barchester brand standards.

As a Customer Experience Learning Specialist, your role is the affective delivery of learning solutions across Barchester Healthcare that drive high levels of occupancy through the conversion of those looking for a care home, and those on a current short stay to convert to permanent residency.

Required skills and experience:

• Previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion
• Demonstrable growth in commercial success as a result of learning interventions
• A sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels.
• Possess a full UK driving licence and have ability to undertake regular travel across the UK with possible overnight stays
• Have an understanding of customer experience design and change implementation

Role and responsibilities:

• Understand the current working practices & results for enquiries/sales, immersing yourself into our enquiry to admission journey

• Become fully versed with elements of Customer Experience & Resident Experience including Life Enrichment and the Customer Journey, identifying missed opportunities

• Identify key conversion points in our enquirer's journey and build training to maximise conversion rates, utilising customer insight to direct actions.

• Support the design of structured/formal learning to deliver Occupancy Improvement and Customer Experience improvement both technical and skill based.

• Support a digital first approach but offer a blended approach to training delivery working with the operators to understand best delivery method and fit

• Be available to travel nationally where learning is required where face to face is the best fit

• Ensure you create learning environments with the right tools & systems in place for effective learning

• Prepare for all training to ensure the quality of the delivery is of a high standard

• Implement training modules into the Barchester Learning and Development platform and future HRIS including testing/pilots

• Ensure we have resources and material hosted in Customer Experience and Learning and Development that support current and future leaders in relation to sales and occupancy success

• Provide ongoing coaching support to leaders on a one-to-one basis where required

  Rewards package:

• £40,000 per annum

• Generous car allowance of £6.5k

• Annual bonus

• 25 days holiday plus bank holidays

• Life cover

• Access to a wide range of retail and leisure discounts at big brands and supermarket

• Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence

• Confidential and free access to counselling and legal services

Person Specification Qualifications Essential

• Required skills and experience include: previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion; demonstrable growth in commercial success as a result of learning interventions; a sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels; possession of a full UK driving licence and ability to undertake regular travel across the UK with possible overnight stays; and an understanding of customer experience design and change implementation.

Person Specification Qualifications Essential

• Required skills and experience include: previous experience of working as a Learning and Development specialist, with a specialism of sales and conversion; demonstrable growth in commercial success as a result of learning interventions; a sound understanding of best-in-class sales and customer experience practice & standards in a fast-paced environment across multiple customer facing channels; possession of a full UK driving licence and ability to undertake regular travel across the UK with possible overnight stays; and an understanding of customer experience design and change implementation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details Employer name

Barchester Healthcare

Address

Barchester Healthcare

Oxford

OX1 5DE

Employer's website

https://www.barchester.com/ (Opens in a new tab)

Employer details Employer name

Barchester Healthcare

Address

Barchester Healthcare

Oxford

OX1 5DE

Employer's website

https://www.barchester.com/ (Opens in a new tab)