Sales - Tendering Specialist

Kone México; Long Lee; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday

Bank holidays

Pension Scheme

Wellbeing support

Hybrid working

Job summary

KONE is seeking a Repairs Tendering Specialist to manage inquiries, prepare quotations, and coordinate tender submissions from an office-based role. In a fast-paced, target-driven environment, you’ll collaborate with field teams, engineers, and project managers to convert inquiries into sales.

You will maintain CRM records, stay current with lift products and technical specs, and provide timely reports on activity and pipeline.

Qualifications

• Experience in sales / sales support, preferably in a technical or engineering environment.
• Ability to understand and explain technical products and services.
• Proactive and collaborative team player.
• Proficiency in Microsoft Office and CRM software.
• Attention to detail and organizational skills.

Responsibilities

• Respond to incoming inquiries via phone, email, or online platforms, providing product information and guidance on lift solutions.
• Generate accurate and competitive quotes for lift installations, repairs, modernizations, and maintenance contracts.
• Assist in preparing and submitting tender documents, ensuring compliance with client requirements and deadlines.
• Maintain records of customer interactions, quotations, and sales activities using CRM systems.
• Stay up to date with lift products, services, and technical specifications to communicate effectively with clients.
• Work with field sales reps, engineers, and project managers to support sales efforts and resolve queries.
• Track and follow up on quotations and proposals to convert leads into sales.
• Provide regular updates and reports on sales activity and pipeline status.

Skills

Strong communication

Sales experience

Technical product understanding

CRM proficiency

Attention to detail

Team collaboration

Industry knowledge (lift standards)

Tools

Microsoft Office

CRM software

Job description

The Sales - Tendering Specialist is responsible for handling customer inquiries, preparing quotations, managing tender documentation and coordinating with field sales teams and technical departments to ensure smooth and efficient sales processes. Salesperson is responsible for generating sales from an office-based position. This is a target-driven role, requiring a proactive approach to converting inquiries into sales, preparing competitive quotations, and supporting tender submissions. Success is measured against monthly and quarterly sales targets.

Key Responsibilities:

• Customer Support: Respond to incoming inquiries via phone, email, or online platforms, providing product information and guidance on lift solutions.
• Quotation Preparation: Generate accurate and competitive quotes for lift installations, repairs, modernizations, and maintenance contracts.
• Tender Coordination: Assist in preparing and submitting tender documents, ensuring compliance with client requirements and deadlines.
• Sales Administration: Maintain records of customer interactions, quotations, and sales activities using CRM systems.
• Product Knowledge: Stay up to date with lift products, services, and technical specifications to effectively communicate with clients.
• Team Collaboration: Work closely with field sales representatives, engineers, and project managers to support sales efforts and resolve customer queries.
• Follow-Up: Track and follow up on quotations and proposals to convert leads into sales.
• Reporting: Provide regular updates and reports on sales activity, pipeline status, and customer feedback.

Skills & Qualifications:

• Good communication and interpersonal skills.
• Experience in sales / sales support, preferably in a technical or engineering environment.
• Ability to understand and explain technical products and services.
• Proficiency in Microsoft Office and CRM software.
• Attention to detail and organizational skills.
• Proactive and collaborative team player.
• Knowledge of lift industry standards and terminology (preferred but not essential).

Work Environment: Office-based with occasional client meetings or site visits. Fast-paced and collaborative setting, often working to tight deadlines.

Please note that within the business this role will have a job title as Repairs Tendering Specialist.

What KONE can offer:

• competitive salary
• 25 days holiday and 8 additional Bank Holidays
• 1 volunteering day
• Pension Scheme
• Development opportunities and development reviews to help you achieve your professional goals.
• Endless support from experienced leaders within the lift and escalator industry
• Quarterly Commission
• Dental Insurance
• Medical Plan
• GymFlexi Membership
• Kone Discounts
• Cycle to work scheme
• 24/7 GP Support & Wellbeing Access
• hybrid working.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://kone.com/global/en/careers.html At KONE, our purpose is to shape the future of cities. As a global leader in the elevator and escalator industry, we move two billion people every day, making their journeys safe, convenient, and reliable with smart and sustainable People Flow®. In 2025, KONE had annual sales of EUR 11.2 billion, and at the end of the year over 60,000 employees in close to 70 countries. KONE class B shares are listed on the Nasdaq Helsinki Ltd. in Finland.