Sales Team Leader

Pgl Travel; Ross-on-Wye; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

20 days annual leave

Birthday day off

PGL discounted holidays

20% discount in on-site shops

Contributory pension

Wellbeing Hub access

Job summary

PGL Travel is seeking a Sales Team Leader to drive a high-performing team in Ross-on-Wye. You will lead, inspire and develop colleagues to maximise profitable growth within the Education & Groups market, delivering outstanding sales and service experiences for customers.

You'll set clear objectives, monitor performance, coach staff, and ensure targets are met across a defined region, while fostering a positive, proactive team culture aligned to PGL values.

Qualifications

• Experience in Sales or Customer Service role.
• Ability to lead and develop a sales team.
• Strong communication, influencing and customer-facing skills.

Responsibilities

• Lead, inspire and develop a high-performing sales team to maximise profitable growth.
• Set clear objectives, monitor performance and ensure targets are met.
• Create exceptional sales and service experiences for customers.

Skills

Sales/customer service experience

Team leadership

Negotiation

Problem solving

Customer service excellence

Job description

Sales Team Leader

Where: Ross-on-Wye

Contracted hours: Full Time

Job Type: Fixed Term

Pay: £35,935.00, Per Annum

Optional Accommodation: No

Made by adventure

PGL is shaping the next generation through extraordinary residential adventures. Our award-winning programmes help children discover the fun of being outdoors, promote wellbeing, develop character, and build real-world skills for life. Will you join the adventure?

We're part of something bigger

We're proud to be part of PGL Beyond, a network of educational travel brands which empowers young people to explore, grow and thrive - through exceptional experiences that go beyond the classroom. Together, we're making a difference.

Make a difference as a Sales Team Leader

In this role you'll lead, inspire and develop a high-performing sales team to maximise profitable growth for PGL within the Education & Groups market.

Building a positive, engaged and results-focused team culture, ensuring colleagues are motivated, well-supported and consistently delivering their best. You'll drive the delivery of sales results by setting clear objectives, monitoring performance and ensuring the achievement of agreed sales targets across a defined geographic region.

You'll take ownership of creating exceptional sales and service experiences for both existing and prospective customers, building long‑term relationships that reflect PGL's values.

Is this you?

• Previous experience in a Sales or Customer Service role, ideally telephone-based and full of great customer moments.
• A knack for building strong, successful teams where people feel supported and ready to shine.
• Confidence influencing and negotiating with all kinds of internal and external stakeholders.
• A natural problem-solver with a positive, upbeat "Can Do!" attitude.
• Resilient, results-driven, and calm under pressure, with a history of delivering great work to tight deadlines.
• Leads by example with brilliant customer service, regularly checking in to make sure the team is delivering amazing experiences every time.
• Dives into the root causes of customer service issues, spotting what needs to change and suggesting smart, practical improvements.
• Gets involved in networking opportunities, making connections that help you, your team and the business grow.
• Reflective and thoughtful, you learn from decisions and use that insight to make even better choices next time.
• Keeps the team focused on what matters most, knowing when to delegate and how to keep everything running smoothly and efficiently.

A place to thrive

Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique.

Fair pay and benefits for all

• Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You'll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave!
• Paid time-off to volunteer your time to worthwhile causes.
• Sector leading family friendly policies and a contributory pension
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program
• Access to our financial wellbeing platform for financial support if you need it
• Big savings and exclusive perks at 100s of high street retailers
• PGL discounted holidays and 20% discount in all our on‑site shops

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. However, our top priority is the safety of the guests on our centres. Therefore, all centre based employees and some specific Head Office employees must undergo an Enhanced criminal record check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.