Enable job alerts via email!

Sales Support Executive

M&G plc

City of Edinburgh

Hybrid

GBP 25,000 - 35,000

Full time

4 days ago

Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading financial services company in Edinburgh seeks a Sales Support Executive to join their dynamic Sales Support Team. This role emphasizes exceptional customer engagement and aims to streamline operations for financial advisers, ensuring they receive the best support for their business needs. Ideal candidates should be passionate about helping clients achieve positive outcomes and have a background in customer service, preferably within financial services.

Qualifications

Experience in a customer-facing role is essential.
Experience within Financial Services is desirable.
Demonstrates accountability and ownership for delivery.

Responsibilities

Educate Advisers to use digital tools to enhance efficiency.
Support product enquiries and streamline adviser access.
Proactively identify new business opportunities with Advisers.

Skills

Customer Service

Communication

Problem Solving

Sales Skills

Education

Professional qualification (R01 or equivalent)

M&G plc Edinburgh, Scotland, United Kingdom

Join or sign in to find your next job

Join to apply for the Sales Support Executive role at M&G plc

M&G plc Edinburgh, Scotland, United Kingdom

1 day ago Be among the first 25 applicants

Join to apply for the Sales Support Executive role at M&G plc

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role: Sales Support Executive

Location: Edinburgh or Stirling

An exciting opportunity to join the Sales Support Team within the Prudential Intermediaries Operations function. We are looking for someone who demonstrates passion to help customers to achieve great outcomes.

As a Sales Support Executive (“SSE”), you will help Financial Advisers strengthen and grow their business and make M&G their provider of choice, helping both them and their clients achieve positive outcomes. You will work in partnership with the Intermediated Distribution sales teams (Prudential Account Managers) to achieve their growth ambition and deliver their sales targets.

Our aim is to build trust and confidence with our advisers, developing and nurturing our relationships, through our knowledge and experience in order to deliver the collective business objectives.

This role presents a great opportunity to build extensive knowledge on our wide range of propositions, working alongside talented individuals, and is a great place to work to support your career development and professional qualifications aspirations.

The role is full time, 9am to 5pm Monday to Friday and based at our Edinburgh office (South Gyle) or our Kildean, Stirling office. After an initial training period a hybrid model of working is implemented, with part of the week in the office (3 days) and part working from home.

Key Responsibilities for this role:

To educate our Advisers how to save time by becoming self-sufficient with our digital and product journeys
Support our Advisers with their product & proposition enquiries, helping them navigate our systems to maximise the use of our online tools, with the aim of a seamless journey
To inform Advisers and their teams of our extensive range of tools, calculators, marketing and technical support available
Facilitate service issue challenges through to resolutions when all else has failed, managing adviser expectations in line with Prudential's timescales
Working in partnership with our Account Managers, you will proactively identify and follow up with advisers on lead generation opportunities, helping to maximise sales aligned to our panels business plans
Identifying and supporting potential new business opportunities by engaging with Advisers

Key Knowledge, Skills & Experience:

Experience of working in a customer facing role is essential
Experience of working within Financial Services is desirable, where you will have developed a commercial mindset
Relevant professional qualification (R01 or equivalent is ideal), or demonstrates a willingness to work towards this
Resilient, confident and enthusiastic
Ability to work well under pressure, remaining calm to handle objections, demonstrating an ability to ‘think outside the box’
Can work independently and as part of a team, with the ability to plan, prioritise and organise workload on an inter-daily basis, dynamically responding to the requirements of the role
Demonstrates accountability and ownership for delivery
Effective communication skills with an ability to interpret and articulate requirements, resolve issues and manage complex/technical enquiries

Work Level: Colleague

Recruiter: Sarah Mathers

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at: careers@mandg.com

Seniority level

Seniority level
Not Applicable

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Financial Services and Investment Management

Referrals increase your chances of interviewing at M&G plc by 2x

Get notified about new Sales Support Executive jobs in Edinburgh, Scotland, United Kingdom.

Edinburgh, Scotland, United Kingdom 4 months ago

Business Development/Sales Executive/Client Engagement

Retail Customer Service Associate- AI Trainer

Edinburgh, Scotland, United Kingdom 2 weeks ago

Edinburgh, Scotland, United Kingdom 2 days ago

Edinburgh, Scotland, United Kingdom 1 month ago

Edinburgh, Scotland, United Kingdom 6 days ago

Edinburgh, Scotland, United Kingdom 4 days ago

Customer Service Representative- AI Trainer

Edinburgh, Scotland, United Kingdom 4 hours ago

Business Development Executive - Public Sector

Livingston, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 6 days ago