Sales Support Executive

Nisbets; Bristol; Hybrid; GBP 27,000 - 32,000; Full time

Job summary

Nisbets is seeking a Sales Support Executive to enhance customer satisfaction and support business growth. This role involves processing orders, providing quotes, and addressing client inquiries in a dynamic, supportive environment. With a competitive salary and various perks, this is a great opportunity for career advancement.

Benefits

Annual performance bonus up to 3%

25 days holiday plus birthday off

Option for additional holiday or cash bonus based on attendance

On-site subsidized canteen

Discounts on products up to 60%

Employee Assistance Programme

Ongoing training and development

Qualifications

• Strong customer service approach.
• Excellent IT skills and quick learning.
• Good written communication skills.
• Strong prioritization skills.
• Commercial awareness.

Responsibilities

• Support stakeholders and clients with quotes and order processing.
• Contribute to revenue and margin targets.
• Source non-stocked products through suppliers.
• Answer inbound calls and resolve issues.

Skills

Customer service

IT skills

Written communication

Prioritization

Commercial awareness

Job description

We are currently recruiting for Sales Support Executives

Starting Salary - £27,747

Working Monday – Friday 8:15am – 5pm or 8am - 4:45pm

Hybrid working available after settling in period

We are looking to recruit an additional Sales Support Executive to fully support our company's growth. As a Sales Support Executive at Nisbets, you will support our largest and highest-profile customers with all order-related matters, including delivery times, stock availability, alternative products, and resolving incorrect goods received. You will undergo a two-week induction to familiarize yourself with our key systems and processes, followed by a gradual introduction to various aspects of the role at a comfortable pace.

You will join a team of nearly 30 colleagues, ensuring plenty of support and a lively atmosphere to foster your development. This role offers a great opportunity for a Sales Support Executive seeking to work for a market-leading business with diverse career paths.

We value our people as our biggest asset and aim to provide a supportive work environment where everyone can thrive. After training, we support a hybrid working model of 2 days remote and 3 days in our modern open-plan office in Avonmouth, Bristol.

What will I be doing as a Sales Support Executive?

1. Supporting stakeholders and clients by providing quotes and processing orders upon request.
2. Contributing to achieving revenue and margin targets for your customer base.
3. Sourcing non-stocked products through our extensive supplier network to meet customer needs.
4. Answering inbound calls from stakeholders and providing comprehensive resolutions, scheduling callbacks if necessary until issues are resolved.

What can I expect as a Sales Support Executive?

• Competitive base salary with an annual performance bonus of up to 3%.
• 25 days holiday plus your birthday off!
• Option to earn 4 additional days holiday or a cash bonus based on attendance.
• On-site heavily subsidized canteen offering hot food and drinks.
• Access to discounts and cashback across numerous retailers via 'The Kitchen' platform.
• Significant discounts on our products, up to 60% off our own brand labels.
• Access to a confidential Employee Assistance Programme with Health Assured, offering 24/7 support.
• Ongoing training and development through our learning management system, including industry-recognized qualifications.

About You

What are we looking for in a Sales Support Executive?

• A strong customer service approach with a willingness to go the extra mile.
• Excellent IT skills and the ability to quickly learn new systems.
• Good written communication skills with a professional tone.
• Strong prioritization skills and the ability to develop effective processes to meet KPIs.
• Commercial awareness with the ability to identify and respond to opportunities.

About Us

Nisbets is committed to providing equal opportunities for all colleagues, ensuring a discrimination-free workplace where everyone is treated with dignity and respect. Please inform us of any reasonable adjustments needed for your application or interview process.

From a one-man operation in 1983 to the UK’s market leader today, we are driven by our determination to achieve our goals. We seek passionate, forward-thinking experts who obsess over customer satisfaction, are trailblazers, and are eager to grow and succeed with us.

We aim high and dream big, and we want you to help us take the next step. Join us if you want to leave your mark, develop your skills further, and work in a fast-paced, innovative environment where your contributions matter. We’re a family-owned business that values growth, innovation, and sustainability, committed to ethical trading and transparency.

If you're ready to advance your career with us, apply today.