Sales Support Executive

Bauer Media Outdoor; Birmingham; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading media company in Birmingham seeks a dedicated support specialist to enhance the sales process. This role involves assisting the Direct Sales teams, managing customer campaigns, and ensuring excellent service delivery. Ideal candidates will have strong communication skills and proficiency in Microsoft Office. Benefits include a salary of £25,000 plus commission, flexible working options, and generous holiday allowance. Join us in shaping the future of media and fostering an inclusive workplace.

Benefits

Quarterly group commission

Flexible working arrangements

33 paid holidays

Pension scheme contribution up to 8%

Healthcare Cash Plan

Life insurance and income protection

Cycle to Work Scheme

Charity volunteer days

Qualifications

• Experience in customer service or direct sales support roles.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Provide pre and post sales service to sales teams and clients.
• Assist in planning customer campaigns using internal tools.
• Maintain communication with sales about campaign progress.

Skills

Proficiency in Microsoft Office applications

Excellent time management

Strong communication skills

High attention to detail

Adaptable and resilient

Team player

Job description

Overview

Bauer Media Outdoor is one of the leading Out of Home media owners with more than 30000 advertising sites in our portfolio. Our talented team of over 600 people work in 14 locations across the country creating and delivering some of the most memorable advertising campaigns in the UK.

At Bauer Media Outdoor we are at the forefront of the change in our industry making innovative use of technology and realising the potential of Out of Home media.

What youll be doing

This is an opportunity to provide a full pre and post sales service to the Direct Sales teams and clients ensuring that all company procedures are followed. Your duties may include :

• Assisting Direct Sales teams and clients throughout the pre-and post-sales process ensuring adherence to company procedures.
• Aid in planning customer campaigns using internal tools and systems.
• Provide presentations and insights to support sales in creating compelling client recommendations.
• Maintain proactive communication with sales regarding campaign progress and task requests.
• Respond directly to incoming agency briefs and requests.
• Process bookings according to company standards within specified timelines.
• Manage any changes to campaigns before launch.
• Coordinate customer artwork design print and digital orders.
• Ensure timely and high-quality responses to customer inquiries through all channels including managing complaints.
• Organize photography for requested campaigns.
• To ensure all activities are reflective of the knowledge accuracy & efficiency team pillars.
• Work closely with Direct Sales & Operations leadership teams to continuously improve & refine processes.

What we are looking for

• Proficiency in Microsoft Office applications including Word Excel and PowerPoint
• Excellent time management and organisational skills
• Strong and empathetic communication skills with the ability to build rapport and deliver an exceptional standard of customer service
• High level of accuracy and attention to detail when handling data
• Adaptable and resilient with a positive approach to change
• Collaborative team player with a proactive how can we mindset
• Ability to prioritise workload and manage multiple tasks effectively

Whats in it for you

• Salary of 25000 quarterly Group commission
• Flexible working and a hybrid setup that gives the freedom to have your work -life balance
• Enjoy 33 paid holidays including those well need bank holidays!
• Company Pension Scheme Contribution of up to 8%
• Stay healthy with our Healthcare Cash Plan
• Life Insurance and group income protection scheme
• Cycle to Work Scheme Enjoy travel / season ticket loans and exclusive discounts with hundreds of retailers
• Make a difference with our charity volunteer days. It feels great to give back!

At Bauer Media Outdoor we are committed to treating everyone with fairness and respect regardless of their race gender age ethnicity background sexual orientation disability or any other differences. We work hard to foster an inclusive environment a place you can be yourself. We support reasonable adjustment requests from candidates and employees. If youre interested in joining us to shape the future of out-of-home media wed love to hear from you.

If you need this job description in another format or need any adjustments for your application / interview process please let us know at

Additional details

Key Skills

Design, Java, JavaSe, Accountancy, Jboss, BI, Financial Consulting

Employment Type : Full Time

Department / Functional Area : Sales

Experience : years

Vacancy : 1