Sales Support Exec (SSE)

SCC; Birmingham; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Hybrid working

2 volunteering days per year

Job summary

SCC is hiring a Sales Support Exec to provide essential commercial, operational, and administrative support to External Account Managers. This role collaborates with our offshore support team and internal departments to ensure efficient sales processes and strong customer relationships across multiple accounts.

You will support quote management, order processing, CRM updates, and pricing activities while driving consistency and quality in pre-sales activities.

Qualifications

• Experience in a sales or fast-paced environment.
• Excellent written and verbal communication.
• Strong organisational and time management skills.
• Previous account management or sales support experience desirable.
• Experience in upselling or cross-selling products or services.

Responsibilities

• Provide commercial, operational and administrative support to External Account Managers.
• Support pre-sales enquiries, quotations and orders in a timely manner.
• Collaborate with the Romania offshore support team for tasks like quote management and CRM updates.
• Maintain CRM records and track pipeline activity.

Skills

Sales experience

Communication

Organisational skills

Account management experience

Sales support

Time management

Interpersonal skills

Ability to work under pressure

Job description

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role:Sales Support Exec

Location: Any SCC office(SCC operate hybrid working, which comprises of a mix of office and home working)

Contract Type:Permanent

Salary Package: Competitive salaryplus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 p m Monday – Friday

Interview Process: 2-stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

The Sales Support Exec (SSE) provides commercial, operational, and administrative support to the External Account Manager(s). The role is focused on enabling sales activity, improving efficiency, and supporting revenue growth, rather than owning direct sales targets.

The SSE will provide efficient and effective support to the assigned customer base, building and maintaining strong, long-lasting customer relationships that drive continued profitable business.
The role will also work closely with our offshore support centre in Romania, leveraging this resource to support administrative, operational, and sales support activities to ensure efficiency and scalability.

Key responsibilities:

• Proactive engagement and collaboration with your assigned External Account Man-ager(s) across multiple accounts to retain existing business and support the External Account Manager/BDE in driving incremental growth.
• SSE & External Account Manager to conduct weekly calls to align on priorities, focus areas, and target customers for new business growth.
• Work in collaboration with the Romania offshore support team to support execution of tasks such as quote management, order processing, CRM updates, and general sales administration.
  
• Promote SCC tools such as Lifecycle to drive standardisation, catalogue management, and automation, including account creation and maintenance.
  
• Develop a strong understanding of vendor products and messaging to provide a competitive edge and proactively sell additional solutions.
  
• Utilise vendor pricing programs, portals, and tools to secure the best pricing and maximise SCC margin.
  
• Understand SCC products and service offerings to position high-level benefits and introduce the External Account Manager where appropriate.
  
• Understand customer procurement routes, portals, and frameworks.
  
• With the support of RevOps register deal registrations, special bids, and leverage vendor portals to achieve competitive pricing.
  
• Support in securing meetings for the External Account Manager where required.
  
• Build understanding of customer sectors and procurement nuances.
  
• Ensure all pre-sales enquiries, quotations, and orders are handled in a timely and efficient manner.
  
• Chase outstanding quotations and track progress to conversion, including monitoring aged debt where applicable.
  
• Maintain accurate updates in SCC’s CRM system, tracking win/loss ratios and pipeline activity.
  
• Follow SCC best practices to deliver high service standards internally and externally.
  
• Take ownership, alongside the External Account Manager, for resolving customer is-sues and challenges.
  
• Liaise with internal departments including Credit Control, Warehouse, Operations, and Enterprise teams.
  
• Manage customer product standards, including lifecycle management and transitions for end-of-life products.
  
• Maintain awareness of customer-specific vendor bids and agreements.
  
• Keep up to date with product knowledge, new releases, and market developments. Continuously incorporate SCC offerings into customer conversations aligned to their needs.
  

Skills and experience:

• Experience of working in a sales or fast pace environment.
  
• Excellent written and verbal communication skills.
  
• Strong organisational and time management skills.
  
• Previous account management or sales support experience desirable
• Experience in upselling or cross-selling products or services
• Ability to manage multiple priorities and clients under pressure
• Strong interpersonal skills when working with internal stakeholders and customers
• Ability to work to tight deadlines
• Good IT and literacy skills
• Familiarity with social media and digital communication tools
• Ability to quickly learn and communicate a broad range of technology solutions
• Understanding of industry terminology
• Professional and effective communication skills, both internally and externally

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life