Sales Support & Customer Success Advisor

Deutsche Post; Slough; On-site; GBP 22,000 - 28,000; Full time

Job summary

DHL Express, part of Deutsche Post DHL Group, is seeking a motivated Sales Customer Support Advisor to join our Southern Hub. You'll work closely with Account Managers and Sales teams to support customer success and develop commercial skills.

The role emphasizes customer engagement, onboarding, data management, and collaboration with cross-functional teams to deliver outstanding service and contribute to sales initiatives.

Qualifications

• 1–2 years' experience in customer-facing roles or sales support.
• Excellent communication and relationship-building skills.
• Fluent English with strong organizational abilities.

Responsibilities

• Support customers and sales teams to ensure seamless engagement.
• Assist with onboarding, product knowledge, and service adoption.
• Help identify sales opportunities and share insights with the account team.
• Maintain accurate customer information in CRM and reporting.
• Assist with pipeline planning and customer engagement activities.
• Support digital tools and self-service platforms for customers.
• Participate in learning and development through DHL Sales Academy.

Skills

Customer service

Relationship building

Sales support

Communication

Organisational skills

Education

GCSE English and Maths

Tools

CRM systems

Job description

DHL Express, part of Deutsche Post DHL Group, is seeking a motivated Sales Customer Support Advisor to join our Southern Hub. You'll work closely with Account Managers and Sales teams to support customer success and develop commercial skills.

The role emphasizes customer engagement, onboarding, data management, and collaboration with cross-functional teams to deliver outstanding service and contribute to sales initiatives.