Customer Support Advisor (FixedTerm Contract)

One Utility Bill; Newcastle upon Tyne; On-site; GBP 26,000 - 31,000; Full time

Job summary

Une entreprise technologique recherche un conseiller en service client pour un contrat à durée déterminée à Newcastle upon Tyne. Le candidat idéal est motivé, excellent en gestion de plaintes et aime offrir un service amical. De nombreuses activités sociales et des avantages liés à la santé sont offerts, rendant ce rôle particulièrement engageant.

Benefits

25 jours de congé plus jours fériés

Accès à une plateforme de réductions pour employés

Journée de bénévolat payée

Avantages santé incluant GP privé et services de counseling

Conseils hypothécaires gratuits

Activités sociales, sports d'équipe et événements caritatifs

Qualifications

• Calme et posé, même sous pression.
• Autonomie avec de bonnes compétences en gestion du temps.
• Compétences en communication téléphonique.

Responsibilities

• Engager avec les clients via chat, téléphone et email.
• Gérer les requêtes clients pour assurer satisfaction.
• Maintenir des normes élevées de service client.

Skills

Gestion de charge de travail

Communication

Gestion des plaintes

Multitâche

Job description

Customer Support Advisor (Fixed-Term Contract), Newcastle upon Tyne

Client:

One Utility Bill

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

624a1eb5197b

Job Views:

42

Posted:

22.06.2025

Expiry Date:

06.08.2025

Job Description:

We are looking for a motivated and driven Customer Support Advisor who is great at multitasking and loves providing excellent customer service as part of a warm and friendly team.

About us

We are a tech business that bundles household bills into one fixed monthly payment, making finances easier, reducing time on the phone with suppliers, and decreasing admin.

Responsibilities

• Engage with customers via live chat, phone, and email to resolve their issues efficiently.
• Manage customer queries to ensure satisfaction and positive experiences.
• Maintain high standards of customer service, contributing to our trusted reputation.

About you

• Calm, composed, even in hectic situations.
• Self-sufficient with good workload management skills.
• Excellent at handling complaints and frustrated customers.
• Friendly, confident, and a good communicator on the phone.

Benefits

• Salary of £26,200, pro-rata for the fixed-term contract.
• 25 days holiday plus bank holidays.
• Access to employee discounts platform, Magpie.
• Paid volunteering day.
• Health benefits including private GP and counselling services.
• Free mortgage advice from Charles Cameron & Associates.
• Social activities, team sports, and charity events.
• Participation in community activities like supporting Ouseburn Community Farm.

This job posting is active and not expired.