Sales Support Administrator

4th Dimension Innovation Ltd; Farnham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive company benefits

Training & development opportunities

Energetic, supportive team culture

Job summary

Farnham Honda in Farnham is seeking a Sales Support Administrator to join our team. You will be the first point of contact for sales and service enquiries, handling data processing and administration from the front desk to the back office.

Reporting to the Sales Manager, you will support the Sales team with vehicle sales administration during peak season, including invoicing, data processing and data entry, and in the off-season you will manage the customer database and call customers to book

Qualifications

• Previous experience in reception, administration, customer service or front-of-house.
• An accurate, methodical approach to data entry and data processing.
• Confidence making outbound calls to customers, including proactive booking calls.
• A confident telephone manner and strong written communication.
• Good organisation and attention to detail.
• Comfortable using Outlook, Microsoft Office and internal systems.
• Able to multitask in a busy dealership, staying friendly, professional and calm under pressure.

Responsibilities

• Carry out daily data processing, data entry and administration accurately and on time.
• Support the Sales team with vehicle sales administration during peak season, including invoicing, data processing and data entry.
• Drive service prospecting during low season by managing the customer database and calling customers to book in services.
• Manage the incoming sales and service enquiry desk, handling calls and walk-ins promptly and professionally.
• Greet showroom customers when advisors are busy, and take straightforward service bookings.
• Log every customer contact in the digital diary by close of business, and keep customer records up to date.
• Manage shared inboxes, take accurate messages and make sure enquiries are followed up.
• Support the billing team with invoice preparation, job cards, purchase orders and supporting documents.
• Help with simple dealership social media updates, from new stock highlights to customer handovers and events.
• Keep reception and customer areas tidy, welcoming and on-brand.

Skills

Reception experience

Data entry

Outbound calls

Telephone manner

Organisation

Outlook

Microsoft Office

Tools

Outlook

Microsoft Office

Job description

Join Our Farnham Honda Sales Team!

Love motorcycles, love getting the details right, and love being the friendly face that keeps a dealership running smoothly? Farnham Honda is looking for a Sales Support Administrator to join our team in Farnham. As an official Honda dealership, we pride ourselves on exceptional customer experiences, and this role keeps everything moving from the front desk to the back office.

Reporting to the Sales Manager, you'll be the first point of contact for sales and service enquiries, with a strong daily focus on data processing and administration. In our peak season, you'll support the Sales team with vehicle sales administration, including invoicing, data processing and data entry. In our low season, you'll switch gears to service prospecting: managing our customer database and calling customers to get them booked in for their next service.

Main Duties

• Carry out daily data processing, data entry and administration accurately and on time
• Support the Sales team with vehicle sales administration during peak season, including invoicing, data processing and data entry
• Drive service prospecting during low season by managing the customer database and calling customers to book in services
• Manage the incoming sales and service enquiry desk, handling calls and walk-ins promptly and professionally
• Greet showroom customers when advisors are busy, and take straightforward service bookings
• Log every customer contact in the digital diary by close of business, and keep customer records up to date
• Manage shared inboxes, take accurate messages and make sure enquiries are followed up
• Support the billing team with invoice preparation, job cards, purchase orders and supporting documents
• Help with simple dealership social media updates, from new stock highlights to customer handovers and events
• Keep reception and customer areas tidy, welcoming and on-brand

Key Skills

• Previous experience in reception, administration, customer service or front-of-house
• An accurate, methodical approach to data entry and data processing
• Confidence making outbound calls to customers, including proactive booking calls
• A confident telephone manner and strong written communication
• Good organisation and attention to detail
• Comfortable using Outlook, Microsoft Office and internal systems
• Able to multitask in a busy dealership, staying friendly, professional and calm under pressure

Bonus Points For

• Automotive, motorcycle, dealership, service, retail or hospitality experience
• Experience with invoicing, billing, accounts admin or purchase orders
• Experience of vehicle sales administration or service/workshop bookings
• Basic social media confidence
• An interest in motorcycles or the wider automotive industry
• A full UK driving licence

The Essentials

Hours: Monday–Saturday, 40 hours per week, between 8am–6pm

Salary: £27,000

Location: Farnham (onsite)

Contract: Full time

Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture