Sales Support Administrator

Howett Thorpe; Farnborough; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in the electronics industry is seeking a highly organised Sales Support Administrator for their Farnborough team. The successful candidate will play a vital role in processing customer orders and inquiries, ensuring exceptional service and support throughout the sales process. Full training will be provided to equip you for success in this dynamic role.

Benefits

22 days holiday (plus bank holidays), increasing with tenure.

Pension and private healthcare (post-probation).

Onsite parking.

Flexible working time arrangements (Monday – Friday).

Qualifications

• Proven experience in an administrative or sales support role.
• Excellent verbal and written communication skills.
• Confident using computers and Microsoft Office.

Responsibilities

• Process customer quote requests and purchase orders.
• Handle and monitor all orders from universities and website.
• Respond promptly and professionally to customer emails and calls.

Skills

Communication

Customer Service

Attention to Detail

Tools

Microsoft Office

Job description

Our client is seeking a highly organised and proactive Sales Support Administrator to join their Regional Team in the Farnborough area. Operating within the electronics industry, this role plays a vital part in ensuring their customers receive outstanding service and efficient support across the sales process.

Sales Support Administrator – Benefits

• 22 days holiday (plus bank holidays), increasing with tenure.
• Pension, private healthcare (post-probation).
• Onsite parking.
• Flexible working time arrangements (Monday – Friday).

Sales Support Administrator – About The Role

You will be responsible for processing quotes and orders, handling customer enquiries, and supporting the wider Sales Team.

Key responsibilities:

• Process customer quote requests and purchase orders in accordance with internal sales procedures.
• Handle and monitor all orders from universities and those placed via the company website.
• Request the setup of new customer credit accounts as needed.
• Manage and process any customer or supplier change orders.
• Expedite orders with the factory to meet customer delivery requirements.
• Manage the late order report, address issues, and escalate where necessary to the Sales Manager.
• Respond promptly and professionally to a high volume of customer emails and calls.
• Flag relevant customer feedback to the appropriate Account Manager.
• Provide general administrative support to the Sales Team as directed by the Sales Manager.
• Ensure a consistently high standard of customer service.

Full training will be provided.

The successful Sales Support Administrator will have:

• Proven experience in an administrative or sales support role.
• Experience answering customer and client queries via phone and email.
• Excellent verbal and written communication skills.
• Strong telephone manner with a customer-first mindset.
• Confident using computers and Microsoft Office.
• Ability to work well under pressure and meet deadlines.
• High attention to detail and accuracy.
• Self-motivated with the ability to work independently.
• Flexible and team-oriented approach, willing to assist colleagues when needed.