Sales Supervisor - Reformation

Battersea Power Station; Greater London; On-site; GBP 42,981,000 - 46,287,000; Full time

Job summary

Reformation in Greater London is seeking a Sales Supervisor to lead everyday store operations and drive achievement of sales targets. Reporting to the Store Manager, you will motivate the team, ensure outstanding customer experiences, and support inventory management and loss prevention.

You’ll oversee onboarding, coaching, and training to raise performance and customer satisfaction while maintaining a productive store environment across a busy retail schedule.

Qualifications

• Retail experience required.
• Experience in a sales or retail environment.
• Strong communication and customer service skills.
• Capable of multitasking in a fast-paced setting.
• Detail oriented with a proactive mindset.

Responsibilities

• Meet and exceed sales goals.
• Lead by example to build clientele and foster retention.
• Deliver exceptional customer experiences with a customer-first mindset.
• Drive a technology-led in-store experience.
• Maintain inventory accuracy and support cycle counts.

Skills

Retail experience

Sales experience

Customer service

Communication

Problem solving

Job description

Sales Supervisor

No position at Reformation is about the status quo, every team member is passionate about building a company rooted in excellence. Obsessed with customers and sustainability we use tech to create a unique interaction between our customers, employees, and the Reformation brand. The Sales Supervisor will help lead and execute all efforts required to achieve individual store goals. Reporting to the Store Manager, essential responsibilities include but are not limited to:

What You’ll Do

• Consistently meet and exceed sales goals
• Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Contribute to a technology led in-store experience for customers that both surprises and delights them
• Maintain extraordinary customer experience feedback scores on service evaluation through NPS
• Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
• Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products
• Track metrics for BOH fulfilment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
• Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
• Onboard new hires while providing in the moment coaching to improve performance of existing associates
• Contribute and lead through training and customer experience programs
• Maintain and manage a professional, healthy, and productive work environment alongside team in store

What you’ll bring

• Retail Experience required
• Experience working with a sales or retail organization and/or operationally intensive business
• Ability to work in a fast-paced and ever-changing environment
• Strong interpersonal skills and the ability to interact effectively with diverse personalities
• Driven approach to take on new challenges with the self-motivation for your work and career
• Excellent communicator with a passion for people
• An effective and expedient problem-solver with a keen attention to detail
• Positive attitude and feels there is no task too small and no task too large

Full Time, Hourly

• Available to work a minimum 40 hours per week
• Daily open availability across a full 7 day work week
• Able to work flexible schedule (days, nights, weekends, & holidays if required to meet the needs of the business
• £15 per hour