Sales Supervisor

Michael Kors; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player seeks a dynamic Sales Supervisor to lead a passionate team in delivering exceptional customer experiences. This role offers the chance to inspire and coach a dedicated team while driving sales and fostering a culture of accountability. You will be at the forefront of creating a vibrant shopping environment, ensuring that every customer feels valued and engaged. If you thrive in a creative, fast-paced setting and have a passion for fashion, this is the perfect opportunity to make a significant impact and grow your career in retail.

Qualifications

• Proven leadership skills with a focus on coaching and performance management.
• Strong customer service orientation and ability to drive sales.

Responsibilities

• Inspire and lead the store team to achieve sales goals and deliver exceptional customer experiences.
• Provide coaching and support to resolve customer service issues.

Skills

Leadership

Coaching

Customer Service

Sales Analysis

Team Management

Job description

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

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Department: Retail

The Sales Supervisor is responsible for achieving personal and store sales goals, coaching and leading the team to deliver elevated Customer Experience, both in store and virtually, and handling daily challenges with Speed, Energy and Optimism.

Major Responsibilities include but are not limited to:

1. People:
   • Inspire, lead and coach the store team to create a culture of performance delivery and accountability.
   • Support the Management Team in training and developing the store team as well as onboarding new joiners.
   • Provide feedback to support Management Team in evaluating and boosting performance of each Jet Set Ambassador.
   • Ensure image and grooming standards are aligned with brand policy.
   • Practice and role model the company behaviors, ensuring effective use of the behavior tool kit.
2. Service:
   • Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping.
   • Ensure Jet Set Ambassadors maintain client communication through utilizing all available tools and a variety of channels.
   • Proactively manage client database and utilize information to increase sales.
3. Sales:
   • Maintain floor presence and lead by example through elevated customer experience and Service Leading.
   • Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest.
   • Meet and exceed sales goals holding self and team accountable for the results.
   • Analyze reports, and develop action plans to ensure expectations are met or exceeded.
   • Track and communicate business results and opportunities, driving sales and product knowledge.
   • Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated effectively.

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At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V