Sales Supervisor

Squire's Garden Centres; Horsham; On-site; GBP 32,000 - 38,000; Full time

Benefits offered by this job

Pension

Bonus scheme

On-site parking

Job summary

Barnsfold Nurseries Limited, part of the Squires Garden Centre family, is hiring to manage the sales office in West Sussex. This full-time role (39 hours) spans Monday to Friday with 08:00 start times, overseeing a sales team of up to 25 and ensuring smooth order processing and high levels of customer service.

You will report to the Sales Manager, assist in organizing the team, prepare sales reports, and participate in stock control and dispatch oversight.

Qualifications

• Experience in supervising/leading a sales team.
• Strong customer service ethos and communication skills.
• Ability to organise and coordinate a busy sales office.

Responsibilities

• Manage the sales office day to day.
• Oversee order processing and dispatch to ensure timely delivery.
• Answer customer queries and build relationships.
• Create regular sales reports for management.
• Induct and train the sales team and assist in stock control.

Skills

Sales management

Customer service

Organisational skills

Team leadership

Tools

Sales reporting tools

Job description

Barnsfold Nurseries Limited is a wholesale bedding and pot plant nursery based in West Sussex which is now part of the Squires Garden Centre family. We supply Garden Centres and Local Authorities predominately in the South of England. We are looking for a highly motivated individual to manage the sales office, providing first class customer service.

Full time - 39 hours

Monday - Thursday 08:00-16:30, Friday 08:00-15:30

The role includes:

• Report directly to the Sales Manager.
• Assist in organising the sales team of up to 25 on a daily basis with the Sales Manager.
• Manage the sales office day to day.
• Ensure the smooth processing of orders.
• Answer customer queries and requests.
• Create sales reports.
• Ensure a high standard of customer service to our customers.
• Carrying out the induction and training of the sales team.
• Assisting in stock control.
• Oversee dispatch to ensure orders are delivered in a timely and efficient manner.
• This is a nursery environment, so the role is not solely office based.

There will be some compulsory overtime during the peak season of March, April & May.

Weekend duties on a rota basis during the peak season of March, April & May.

Required skills and attributes:

• Excellent organisational skills with a strong attention to detail.
• Excellent communication skills, both written and verbal.
• Previous Supervisory/Management experience and strong relationship-building skills are a must
• Ability to self-motivate yet work as part of a strong team.
• Full driving licence.
• Previous experience of working within the horticultural sector valuable but not essential.

Suitable Candidates will receive:

• Competitive salary dependant on experience plus a pension and bonus scheme.

Job Types: Full-time, Permanent

• On-site parking

Squire’s is a family-owned group of 17 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.

We are committed to growing our business and to promoting the highest standards in horticulture, catering, and retail.

We want our staff to enjoy working with us in a friendly, energetic customer focused environment.

Rewards & Benefits:

We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn we will provide an extensive benefit package, please see below.

• Employee Discount– 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
• Holiday (including bank holidays)– 5.6 weeks on joining increasing to 6.2 week after 2 years’ service and 6.6 weeks after 5 years’ service.
• Bonus– We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date)
• Pension– We are all aware of how important it is to save for our retirement. We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will too, and these contributions will be invested.
• Attendance– After one years service, if you have worked for a full financial year and have 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D)– A reward scheme for team members who make a difference to our business through outstanding customer service, over and above normal duties or initiatives that have grown / inspired the business. There is a monthly winner. All winners select a gift to receive.
• Learning & Development– You can look forward to a wealth of learning opportunities with us that will enhance and develop you with the skills and confidence you need.
• Birthday –After 6 months service if your birthday falls on your contracted day to work, you can leave work early (holiday policy rules apply). If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro rata for less than 40 hours).
• Cycle2work scheme –After 1 years service, a government initiative which offers a 25% to 39% saving on new cycling equipment. This cost is deducted out of your pay over 12 or 19 months.
• Child's first day at school –After 1 year's service come in late and go home early on your child's first day of school life, so that you can be there to take them and pick them up from school on your first day.
• RHS Membership or a Tree / Shrub –After 1 years service Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) –After 2 years service employees are eligible to join an EAP, that gives them access to a range of wellbeing resources, etc.
• Retirement–After 15 years service if you are retiring and have over 15 years service, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking– Available to all employees in the designated parking areas on our site.