Sales Supervisor

Y-Axis; Greater London; Hybrid; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Competitive compensation

Enhanced parental leave after 2 years

Job summary

Missoma stores are seeking a Store Manager to lead our Monmouth Street team and champion a memorable customer experience. You’ll inspire, train, and develop the team while driving commercial success and upholding the Missoma brand aesthetic.

You’ll oversee stock, VM directives, CRM programmes, and recruitment partnerships, ensuring luxury retail standards and strong community connections across the store.

Qualifications

• 5+ years’ experience in retail management.
• Proven ability to drive sales and lead teams.
• Strong communication, problem-solving, and visual merchandising skills.
• Collaborative leadership style that inspires and empowers others.
• Familiarity with Microsoft Office and retail systems.
• A passion for Missoma’s brand, mission, and aesthetic.

Responsibilities

• Lead customer experience and shopfloor leadership, delivering standout service.
• Build brand loyalty through VIP/CRM programmes and local community engagement.
• Drive commercial success by identifying ways to exceed customer expectations.
• Lead the team to meet and exceed KPIs and manage recruitment with People & Talent.
• Oversee stock, deliveries, audits and inventory; analyse store performance.
• Communicate with HQ, coordinate rotas and payroll files, maintain records.

Skills

Textile, Apparel & Leather

Job description

Sales Supervisor at Dovetail Recruitment Ltd

Full Time

Start Date

Immediate

Expiry Date

11 Jan, 27

100000.0

Posted On

13 Oct, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Textile, Apparel & Leather

Description

About the job

At Missoma, we create jewellery designed to wear on repeat. Founded in 2007 by Marisa Hordern, we're proud pioneers of the demi-fine jewellery category, and today we're a globally recognised brand. We design distinctive yet wearable pieces for women who want quality and effortlessly put-together style, every single day.

Now, we’re looking for a Store Manager to lead our Monmouth Street team. If you’re passionate about creating unforgettable customer experiences, nurturing high-performing teams, and driving commercial success — all while staying true to a brand that values creativity, care, and community — this could be your next exciting step.

Why You’ll Love Working With Us

At Missoma, we live by three core values:

• Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
• Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
• Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.

Your Role as Store Manager

You’ll be the heartbeat of the store, leading by example, inspiring your team, and ensuring every customer interaction reflects the Missoma experience.

Customer Experience & Shopfloor Leadership:

• Champion a culture of exceptional service, guiding your team to deliver standout experiences from welcome to purchase.
• Build brand loyalty through our VIP and CRM programmes, and connect with the local community.
• Drive commercial success by identifying creative ways to exceed customer expectations.
• Lead your team to consistently meet and exceed monthly and quarterly KPIs.
• Handle customer feedback with empathy and efficiency, escalating when needed.
• Seamlessly integrate in-store technology into the customer journey.
• Implement VM directives from HQ with precision and creativity.
• Ensure the store always reflects Missoma’s brand standards and aesthetic.
• Onboard new team members through our 30/60/90-day induction programme.
• Lead performance reviews and ongoing training using company materials.
• Set clear expectations and ensure all team members uphold Missoma’s policies and values.
• Address team issues with fairness and support, collaborating with People & Culture when needed.
• Manage recruitment processes in partnership with your management team and People & Talent.

Operations & Communication:

• Oversee stock management, deliveries, audits, and inventory processes.
• Analyse store performance and implement strategies to meet business goals.
• Maintain strong communication with HQ and across teams.
• Manage rotas and payroll files accurately and on time.
• Keep all store records organised and up to date.

What You’ll Bring

• 5+ years’ experience in retail management, ideally in luxury or high-volume environments.
• Proven ability to drive sales and lead teams to success.
• Strong communication, problem-solving, and visual merchandising skills.
• A collaborative leadership style that inspires and empowers others.
• Familiarity with Microsoft Office and retail systems.
• A passion for Missoma’s brand, mission, and aesthetic.

What You’ll Get

• Competitive compensation
• Enhanced parental leave after 2 years service

Ready to Lead With Confidence?

If you’re looking for a leadership role where you can make a real impact, grow your career, and be part of a brand that’s redefining jewellery, we’d love to hear from you.