Sales Specialist

Vans; York and North Yorkshire; On-site; GBP 21,000 - 23,000; Full time

Job summary

Vans in York is seeking a customer-focused store associate to support sales goals and deliver outstanding service on the shop floor. You will work under supervision to maximize store performance, engage customers, and provide coaching to fellow associates.

The role emphasizes teamwork, reliability, and the ability to handle routine store tasks while maintaining brand standards and a positive, energised retail environment.

Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of one year of related experience preferred.
• Customer service orientation and team collaboration skills.
• Ability to coach and develop associates on the sales floor.

Responsibilities

• Assist in maximizing store sales and achieving store sales goals.
• Monitor sales progress and results against key targets.
• Lead customer engagement on the sales floor and provide coaching to associates.
• Ensure excellence in customer service in the store.
• Monitor customer feedback and address customer concerns.
• Perform a variety of routine assignments.

Skills

Customer service

Coaching

Communication

Teamwork

Leadership

Education

High school diploma

Associate’s degree preferred

Job description

Principal Accountabilities Under close supervision:

Assists in maximizing store sales and achieving store sales goals

Monitors sales progress and results against key targets

Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement

Ensures excellence in customer service in the store

Monitors customer feedback and addresses customer concerns

Perform a variety of routine assignments

Knowledge and Skill Requirements

High school diploma or equivalent education; Associate’s degree preferred Minimum of one year of related experience preferred

Knowledge & Application

Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field May include multistep processes which requires a fairly detailed knowledge of the specialized area Requires extensive on-the-job or previous training and experience May require formal occupational training or certification Operative/Technician roles will typically operate more complex machinery/ processes

Problem Solving

Problems are known, defined, and readily apparent Issues may occasionally require some fact finding to solve Non-routine issues typically escalated to more senior team member or supervisor Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations Refers to procedures, technical aids, co-workers, and supervisors

Interaction

Interacts with a range of individuals both within and outside immediate team to convey basic information Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email) Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact

Impact

Supports the achievement of goals through personal effort in own work area Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles Required to achieve daily and weekly tasks under general supervision with work regularly checked

Accountability

Accountable for delivery of own work activities to agreed timescales and quality Performance measured against predefined service level requirements or equivalent metric Aware of costs and/or service level requirements and expectations

R-20260715-0015

Vans is about a state of mind. Thinking differently. Embracing creative self-expression. Authenticity and progression. Choosing your own line on your board and in your life. Vans holds 50 years of youth culture connectivity, Vans continues to advance its roots in action sports while recognizing the global 'Off the Wall' connection between the brand and art, music and street culture enthusiasts. Today, the Vans brand evolution continues- from its foundation as an original skateboarding company since '66, to a leading action sports brand, to defining its anthem of living 'Off the Wall' as youth culture. From its birthplace on the West Coast, Vans has grown beyond a shoe. It's a global movement- reaching from Barcelona to Beijing, Sao Paulo to Sydney, Orange County to New York. Vans goes to market through its network of deeply rooted wholesale partners and its direct-to-consumer platform with more than 450 owned retail stores worldwide. Given this amazing platform to connect with consumers, we're constantly looking for better and more creative ways to amplify the brand's in-store presence. And equally strong is the Vans' extraordinary e-commerce and social media presence, inclusive of its digital video platform, OffTheWall.tv. Through its various online channels, Vans has access to over 14 million brand loyalists at any given time. At Vans, providing consumer-focused product is essential and among perhaps one of the staunchest critics there is - the world's youth - the continued relevance and authenticity of Vans' product, whether performance-based or fashion-forward, must be in the right balance at all times. From weatherizing the head-to-toe collections to enhancing the durability of the performance based footwear, Vans is elevating the level of quality and technology and enabling active consumers everywhere to enjoy Vans through all four seasons. We also believe it's important to deliver more than just great products. Vans supports the action sports lifestyle, youth culture and creative self-expression by promoting the sports, music, art and culture that matter most. The Vans team includes many top names in action sports including skateboarding legends Steve Caballero and Christian Hosoi, skate pros Geoff Rowley, Anthony Van Engelen, Gilbert Crockett and Tony Trujillo, BMX riders Dakota Roche and Scotty Cranmer, surfers Dane Reynolds, Nathan Fletcher, Joel Tudor and Leila Hurst and snowboarders Louri Podladtchikov, Andreas Wiig, and Hana Beaman. Vans owns and sponsors world-class events in skateboarding, surfing, snowboarding and BMX including the Vans Triple Crown of Surfing®, the Vans Pool Party, the Van Doren Invitational and surfing’s most prestigious contest the Vans US Open of Surfing. Vans supports original and creative music acts ranging from Band of Horses to Public Enemy to Turbonegro by bringing memorable shows to global audiences at the House of Vans roving music venue that echoes Vans’ Brooklyn-based cultural hub and to more than half a million fans each summer at the Vans Warped Tour, America’s longest-running music tour.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.

VF is an equal employment opportunity employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

VF is committed to meeting the diverse needs of people with disabilities in a timely manner that is consistent with the principles of independence, dignity, integration and equality of opportunity, and will do so by striving to identify, prevent and remove barriers to accessibility wherever possible as well as by meeting the accessibility requirements under the ADA, AODA, and other applicable state, local or provincial regulations.

VF is committed to digital accessibility, and to conforming to the Web Content Accessibility Guidelines (WCAG 2.1, Level AA and complying with the ADA and AODA Standards for Accessible Design, and other applicable regulations. If you need an accommodation or have any questions regarding this statement, please send your request to [e-mail].