Sales Specialist

FashionUnited Group; York and North Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Vans is seeking a store team member in York, England to support sales goals and deliver exceptional customer service. You will drive customer engagement on the sales floor, coach associates, and monitor performance to meet targets.

Ideal candidates have a high school diploma or equivalent, with a preference for an Associate’s degree and at least one year of related experience. This role emphasizes teamwork, standard procedures, and a professional demeanor.

Qualifications

• High school diploma or equivalent education; Associate’s degree preferred.
• Minimum of one year of related experience preferred.

Responsibilities

• Assists in maximizing store sales and achieving store sales goals.
• Monitors sales progress and results against key targets.
• Leads an environment of productivity by guiding customer engagement on the sales floor and providing coaching to associates.
• Ensures excellence in customer service in the store.
• Monitors customer feedback and addresses customer concerns.
• Performs a variety of routine assignments.

Skills

Customer engagement

Coaching

Communication

Education

High school diploma or equivalent

Associate’s degree preferred

Job description

"Off The Wall" since 1966, Vans ® is the original action sports brand. Vans promotes the action sports lifestyle, youth culture and creative self-expression through the support of athletes, musicians and artists and through progressive events and platforms such as the House of Vans

2. Your ROLE with us

Principal Accountabilities

• Assists in maximizing store sales and achieving store sales goals
• Monitors sales progress and results against key targets
• Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement
• Ensures excellence in customer service in the store
• Monitors customer feedback and addresses customer concerns
• Perform a variety of routine assignments

Knowledge and Skill Requirements

• High school diploma or equivalent education; Associate’s degree preferred
• Minimum of one year of related experience preferred

Knowledge & Application

• Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field
• May include multistep processes which requires a fairly detailed knowledge of the specialized area
• Requires extensive on-the-job or previous training and experience
• May require formal occupational training or certification
• Operative/Technician roles will typically operate more complex machinery/ processes

Problem Solving

• Problems are known, defined, and readily apparent
• Issues may occasionally require some fact finding to solve
• Non-routine issues typically escalated to more senior team member or supervisor
• Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations
• Refers to procedures, technical aids, co-workers, and supervisors

Interaction

• Interacts with a range of individuals both within and outside immediate team to convey basic information
• Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)
• Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact

Impact

• Supports the achievement of goals through personal effort in own work area
• Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles
• Required to achieve daily and weekly tasks under general supervision with work regularly checked

Accountability

• Accountable for delivery of own work activities to agreed timescales and quality
• Performance measured against predefined service level requirements or equivalent metric
• Aware of costs and/or service level requirements and expectations

England, United Kingdom of Great Britain and Northern Ireland