Sales & Service Team Manager Designate

B&Q Limited; Worcester; On-site; GBP 20,000 - 33,000; Full time

Benefits offered by this job

Pension

Bonus scheme

ShareSave

Holiday allowance 6.6w

Payroll giving

Employee wellbeing programme

Discounts for staff

Wellbeing benefits

Job summary

B&Q Limited is seeking a Sales & Service Team Manager Designate to lead and inspire front end, showroom and TradePoint teams across Worcester, Evesham and Malvern. You will drive sales through exceptional service and build a culture that makes every customer count, with rotational training across stores within 50 miles of your home.

The role involves leadership of a diverse team, delivering high standards, and ongoing development to prepare you for placement in your own department.

Qualifications

• Demonstrated ability to lead large frontline teams.
• Excellent customer service and sales coaching skills.
• Strong communication and coaching abilities.

Responsibilities

• Lead a large part of store operations and shape the customer experience.
• Inspire the Make Every Customer Count culture daily.
• Lead teams across Showrooms, TradePoint and front end to deliver service.
• Oversee safety, security and compliance routines with the shift leads.

Skills

People leadership

Sales focus

Customer service

Team coaching

Communication

Tools

POS systems

Job description

Overview

Full time, Part time or Job Share

Permanent Contract - 36.75 Hours per week

Up to £33,000 per annum + Bonus + Pension + 6.6 Weeks Holiday

B&Q Sales & Service Manager Designate role across Worcester, Evesham & Malvern

Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Sales & Service Team Manager and you’ll lead and inspire our front end, showroom and TradePoint teams to drive sales through exceptional service.

At B&Q, we’re passionate about progression and we’re committed to growing talent from within. We also recognise the important experience that new leaders add, onboarding several designate managers through the year.

As a B&Q designate manager, you’ll have the unique opportunity to learn about us and our business, typically spending 3-6 months working across a cluster of stores (in the Worcester area). You’ll experience management training in various store formats before being placed into your own department or store.

Due to the nature of this role, there’ll be some flexibility and travel required during your time as a designate, before being placed within a store that matches your experience within 50 miles of where you live.

What's the job?

A great team needs a great leader and your role as a Sales & Service Team Manager is to create an inclusive and high performing team. Your dual role will have you building a sales culture and delivering exceptional service for every customer.It’s B&Q’s ambition to make every customer count, so you are driven by a passion to create true brand loyalty to supportfuture sales growth. In this role you will:

• Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
• Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
• Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
• Oversee safety, security + compliance routines across the store through your shift lead team.

What we need:

Our Sales and Service Team Managers are key to running our business by enabling their team to exceed sales targets and create a great customer experience. In this role, you should be leading in a way that demonstrates the following qualities:

• Obsessed about our customers and listening to them.
• Loves sales and winning!
• Well planned and organised, with the ability to prioritise and think on your feet.
• Your first thought is always to lead and coach, not jump in and “do”.
• Confident to agitate when needed and deliver feedback to all audiences.
• A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.

What's in it for me?

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes:

• Award-winning pension scheme
• Company Bonus Scheme
• ShareSave options
• 6.6 weeks holiday
• Payroll giving
• Employee Assistance Programme
• Shopping discounts
• Colleague wellbeing benefits and lots more

If you require any additional support or reasonable adjustments to help you complete your application or throughout the recruitment process, please let us know. If you would like to be considered under the Disability Confident Scheme please contact us at [e-mail]. If you meet the minimum criteria for the role, we'll consider your application in line with our Disability Confident commitments.

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