Sales & Service Executive

TaylorMade; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the golf industry is seeking a Service and Sales Executive to enhance service and sales efficiency. The role involves supporting sales managers, resolving customer issues, and maximizing upsell opportunities in a dynamic environment. Ideal candidates will possess a strong customer service background and a passion for golf.

Benefits

Private Healthcare

Competitive holiday allowance

Staff discounts on various retailers

Contributory pension scheme

Qualifications

• Proven success in customer service and sales roles.
• Passion for golf and understanding of equipment.
• Ability to multitask with attention to detail.

Responsibilities

• Support Area Sales Managers in achieving sales targets.
• Manage customer interactions through the CRM system.
• Coordinate service and sales calls effectively.

Skills

Customer service focus

Upselling skills

Communication skills

Interpersonal skills

Organization skills

Tools

MS Office

Outlook

Oracle

Job description

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TaylorMade Golf is a market leader at the top of their game! Our products are enjoyed globally, and our brand is synonymous with innovation, outstanding athletes, pioneering technology, and service excellence. Interested in joining the TaylorMade team?

We now have an exciting opportunity for a Service and Sales Executive to join our hard-working and ambitious team, where, reporting to the Service and Sales Manager, you’ll work in a highly collaborative environment, partnering sales representatives, and their customers in the UK to improve efficiency of service and sales efforts.

A snapshot of the day-to-day role:

• Provide support to multiple Area Sales Managers by helping them reach annual sales targets.
• Process a wide variety of calls; identify service problems and initiate appropriate action.
• Work with Area Sales Managers to coordinate outbound service and sales calls.
• Maximize upsell opportunities on inbound customer service phone calls.
• Utilize CRM system to record, track and manage all customer interactions.
• Maintain and improve customer relationships by building trust and resolving issues promptly and completely.
• Actively participate in team environment to achieve department and company goals.
• Project a positive, attitude while being an active listener to attend to multiple tasks and responsibilities.

What we are seeking…

• A track record of success working in a similar role where both customer service and upselling/warm calling was key.
• Knowledge of golf and equipment, and passion for the game.
• Ability to demonstrate outstanding customer service focus and telephone etiquette.
• Excellent communication, interpersonal, influencing and listening skills.
• Computer system literacy should include MS Office, Outlook, and Internet. Oracle would be advantageous.
• Excellent organization skills, ability to multi-task with a keen eye for detail and a solution- oriented approach

What we offer…

• Competitive salary, bonus potential and contributory pension
• Private Healthcare, contribution towards a wellbeing benefit of your choice and money towards trips for you and your family to the dentist and opticians
• Staff discount and further discounts from hundreds of retailers to help with food shopping, birthdays, holidays and more.
• Competitive holiday allowance and no expectation that you’ll be working on your birthday!

If you would enjoy working in a fast paced and vibrant company, have a track record of success working within customer service and have a passion for golf or sport in general, we’d love to hear from you! Apply today to join #team TaylorMade and be part of our story...